Senior TechOps Engineer

This role is located in Japan - We are a remote work environment for 2026 with future plans to open up an office in 2027.

Candidates must possess a valid Japanese work visa at the time of application. We are unable to provide visa sponsorship for this position.

Tulip the leader in AI-native frontline operations is helping companies around the world equip their workforce with composable connected apps leading to higher quality work improved efficiency and end-to-end traceability across operations. Tulips cloud-native no-code platform powered by embedded AI is driving the digital transformation of industrial environments through composable human-centric solutions that go beyond disrupting the Manufacturing Execution System (MES) category.

A spinoff out of MIT Tulip is headquartered in Somerville MA with offices in Germany Hungary SingaporeIsrael and Japan. Tulip has been recognized as a World Economic Forum Global Innovator a 2024 Deloitte Technology Fast award winner one of Energages Top Workplaces USA and one of Built In Bostons Best Places to Work and Best Midsize Places to Work.

The TechOps Engineering team is responsible for ensuring the reliability and performance of our services for our rapidly growing customer base with a specific focus on supporting the digital transformation of manufacturing operations for our customers in Japan. This includes managing and evolving our entire cloud architecture to support a global workload (from the US to China we host Tulip everywhere). The team is using modern tools technologies and processes to automate the entire cloud software lifecycle. This means finding creative ways to use the fast changing cloud technology to ensure customers stability and availability. Automating everything without the need of human-interaction is our credo.

About You

As a senior infrastructure engineer you believe the best systems are self-running thriving on automation that eliminates toil and architecture designed for global resilience. You bring a bias for action to the full cloud lifecycle and excel in collaborative startup cultures where internal motivation and a love for learning are the baseline. Whether working independently or as part of a team you are dedicated to continuous improvement and solving the industrys toughest technical challenges.

What Skills Do I Need

• 5-7 years of hands-on DevOps or Infrastructure Engineering experience with demonstrated ownership of production cloud environments at scale
• Proficiency with modern cloud infrastructure tooling experience with Kubernetes Helm Terraform Ansible and major cloud providers (AWS and/or Azure) is highly relevant
• Experience managing enterprise-grade data persistence layers including NoSQL and SQL databases key/value stores and messaging systems (e.g. AMQP MQTT)
• Familiarity with observability and monitoring tooling (e.g. Prometheus Mimir Thanos Grafana) and a strong understanding of what good SRE practice looks like in a fast-growing SaaS environment
• Exposure to modern programming or scripting languages used in infrastructure contexts (e.g. Go TypeScript Python Bash)
• Bachelors degree in Computer Science Engineering or equivalent practical experience

Key Responsibilities

• Own the deployment health and continuous improvement of Tulips multi-cloud multi-region SaaS environments including clusters spanning the US Europe and Asia
• Design and evolve cloud architecture to ensure customer availability stability and performance as Tulip scales globally
• Own and continuously improve Tulips CI/CD infrastructure driving toward a fully automated human-interaction-free software delivery lifecycle
• Build automation tooling and internal systems that reduce operational toil and increase developer velocity if it can be automated automate it
• Define and maintain observability standards across Tulips cloud environments including metrics alerting logging and distributed tracing
• Proactively identify performance degradation and capacity risks before they impact customers; lead incident response and drive root cause analysis
• Serve as a close partner to application engineering teams throughout the software development lifecycle providing infrastructure guidance and support
• Participate in the on-call rotation and contribute to a culture of continuous improvement through documentation runbooks and process iteration

Key Collaborators

• Application Engineering teams
• Edge & Hardware teams
• QA team
• Product Management
• Customer Support

Working At Tulip

We know even great candidates experience imposter syndrome. Even if you dont match every requirement applying gives you the opportunity to be considered.

Were building a strong diverse team that values hard work families and personal well-being. Benefits of working with us include:

• Direct impact on product and culture
• Company equity
• Hybrid Work Style
• Learning & Development benefit
• Comprehensive social insurance package (Health Pension Employment and Workers Compensation
• Commutation Allowance

We are an equal opportunity employer. At Tulip we celebrate all. Qualified applicants will receive consideration for employment without regard to race religion color national origin gender sexual orientation age marital status veteran status or disability status. Help us build an inclusive community that will transform frontline operations.