Technical Support Engineer (Cloud Linux)

Technical Support Engineer (Cloud / Linux)

Tokyo Japan (Remote / Hybrid)

Virtuozzo is a leader in cloud infrastructure system software for AI. We offer an optimized operating system orchestration and management to service providers SaaS companies and the enterprise. Virtuozzo provides mainframe-like performance reliability and security while dramatically lowering overall cost and complexity.

We are looking for anentry to mid-level Technical Support Engineer to join our team in Japan. This role is ideal for candidates who want to build a career inIT cloud technologies and Linux systems in an international company. You will receive training and work closely with experienced engineers while supporting customers in Japan and globally.

Responsibilities:
Provide technical support (L1/L2) to customers in Japan as well as globally
Coordinate troubleshoot and resolve reported customer issues in collaboration with
customer technical teams and internal teams
Perform analysis and evaluation of technical performance and reliability of products
systems and services based on customer requests
Adhere to defined standards and quality measures ensuring customer satisfaction and
managing communication in line with SLAs
Maintain internal and external knowledge bases covering company products and
troubleshooting procedures

Requirements:
Japanese (Native or Effective Operational Proficiency)
English (Upper-Intermediate level or higher)
Strong communication and interpersonal skills
Ability to remain calm and focused under pressure
Strong motivation to grow as an IT professional with a focus on advanced Linux
knowledge
General understanding of OS architecture and Linux configuration
Experience with operating system installation configuration upgrades and
maintenance (Linux)
Experience with networking and network services configuration
Hands-on experience with troubleshooting and monitoring tools (considered a strong
advantage)
Red Hat or LPI certifications (considered a strong advantage)

職務内容
日本およびグローバルの顧客に対するテクニカルサポートL1/L2の提供
顧客の技術チームおよび社内チームと連携し報告された問題の調整トラブルシュー
ティング解決を実施
顧客からの要望に基づき製品システムサービスの技術的パフォーマンスおよび信
頼性の分析評価を実施
定義された基準および品質指標に従い顧客満足度を確保しつつSLA に準拠したコ
ミュニケーションを管理
社内外向けのナレッジベース製品情報およびトラブルシューティング手順を維持
更新
応募要件
日本語ネイティブまたは業務上十分なレベル
英語中級以上
高いコミュニケーション能力および対人スキル
プレッシャー下でも冷静かつ集中して対応できる能力
IT プロフェッショナルとして成長する強い意欲特に高度な Linux 知識の習得
OS アーキテクチャおよび Linux 設定に関する基本的な理解
OSLinuxのインストール設定アップグレード運用保守の経験
ネットワークおよびネットワークサービス設定の経験
トラブルシューティングおよび監視ツールの実務経験あれば尚可
Red Hat または LPI 認定資格あれば尚可
情報通信系の新卒や第二新卒も大歓迎

Compensation & Benefits

• Competitive salary (JPY depending on experience)
• Remote/hybrid work environment
  
• Health insurance and standard benefits
• Professional development support

Who This Role Is For

• Candidates starting or early in their IT career
• Individuals motivated to grow intoLinux and cloud specialists
• People who enjoy problem-solving and helping customers

Required Experience:

Junior IC