Fulfillment Strategy and Ops Associate

Formlabs

Job Location:

Somerville, NJ - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

About Formlabs:

Do you want to change how the world creates

At Formlabs were building the tools that make it possible for anyone to bring their ideas to life from cutting-edge products to life-saving medical devices. Our 3D printing technology powers innovation at more than 50000 industry leaders worldwide including Apple Google Tesla New Balance and NASA. Together were helping everyone design prototype and manufacture faster than ever before.

Were a team of hands-on builders engineers and innovators reinventing how the world makes physical things. If youre ready to shape the future of fabrication come build it with us.

Your Impact: Formlabs is a team of hands-on builders reinventing how the world makes physical things. As a Senior Fulfillment Coordinator you are the guardian of that customer experience. You will oversee our regional 3PL partners ensuring our outbound engine is both high-velocity and cost-effective. Youll go beyond daily coordination to own the analytics of our fulfillment spendidentifying margin leakage and optimizing our carrier networks. If you are a data-driven professional who wants to sit at the intersection of operational excellence and financial performance help us deliver the future of fabrication.

What Youll Do:

Lead regional outbound operations by overseeing the daily fulfillment lifecycle ensuring 3PL partners meet strict SLAs for order processing packaging quality and carrier handoffs.
Oversee regional fulfillment and outbound shipping budgets identifying and executing on opportunities to reduce Cost per Order through zone skipping carrier diversification and packaging optimization.
Direct fulfillment analytics by partnering with the Data/Systems team to build and maintain dashboards tracking key performance drivers including OTIF (On-Time In-Full) and shipping margin leakage.
Collaborate on new product launches and seasonal surges modeling fulfillment costs and ensuring regional infrastructure is prepared for volume spikes and unique handling requirements.
Drive the evolution of outbound routing guides prioritizing cost-effective carrier selection while maintaining the Estimated Delivery Date (EDD) promised to the customer.
Integrate exception and recovery data into the continuous improvement process analyzing failed delivery trends to identify root causes and implement corrective actions that reduce reshipment costs.
Mentor junior coordinators on analytical rigor coaching the team on how to use logistics data to justify operational changes and negotiate with regional vendors.
Lead the strategy for regional reverse logistics and cross-border distribution (e.g. US-to-Canada) optimizing for both tax compliance and customer transit times.

About You:

Bachelors degree in Supply Chain Finance Business Analytics or a related field.
5 years of progressive experience in E-commerce fulfillment 3PL management or outbound logistics.
Strong financial acumen with proven experience managing logistics budgets conducting freight bill audits and performing cost-benefit analyses.
Exceptional analytical skills and a data-driven mindset with the ability to navigate ERP/WMS data and translate spreadsheets into strategic narratives for leadership.
Excellent communication and stakeholder management skills with the ability to speak the language of both the warehouse floor and the finance department.
A proven ability to solve complex operational problems while maintaining a relentless focus on the customer experience and organizational profitability.

Bonus Skills:

Advanced proficiency in Excel (Power Query/VBA) or SQL for independent data extraction and reporting.
Experience with Shopifys back-end fulfillment logic and its integration with global 3PL networks.
Familiarity with Total Landed Cost modeling and international VAT/Tax implications on regional fulfillment.

Required Experience:

About Formlabs:Do you want to change how the world createsAt Formlabs were building the tools that make it possible for anyone to bring their ideas to life from cutting-edge products to life-saving medical devices. Our 3D printing technology powers innovation at more than 50000 industry leaders worl...