Consumer Experience Project Officer

Wahroonga - Australia

Monthly Salary: Not Disclosed

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

Consumer Experience Project Officer Aged Care - Wahroonga

Up to $100000 Super
Salary packaging up to $15900 $2650 M&E Card
Work/Life balance and flexible work arrangements
Work alongside the Director on a diverse range of projects to elevate the consumer voice
Influential role engaging diverse stakeholders across Home Care Residential Aged care and Retirement living

The Opportunity

The Consumer Experience Project Officer plays a vital role in strengthening UPAs personcentred rightsbased approach to aged care across Residential Aged Care Home Care and Retirement Living services. Reporting to the Director Consumer Experience you will promote meaningful consumer family and volunteer engagement capture consumer insights and contributing to continuous improvement initiatives. Working collaboratively with leaders staff and stakeholders you will ensure the consumer voice shapes service design delivery and evaluation with a focus on enhancing the quality safety and experience of care for older people across UPAs communities.

You will:

Create engaging communications for consumers and to appropriately share their stories
Strengthen the voice of consumers in organisational governance through supporting advisory bodies.
Contribute to the design and ongoing improvement of UPAs volunteer program.
Help build staff capability by supporting training resources and personcentred practice initiatives.
Assist with projects and policy updates that support organisational priorities and best practice.
Model safe professional and valuesled behaviour while actively participating in learning and development.

What you will need

Relevant tertiary qualifications in health social services business or related sector
Knowledge and understanding of aged care in Australia including relevant laws and regulations
Experience in designing and delivering consumer engagement and consultation activities including interviews focus groups
Skills in consumer community and stakeholder engagement
Project management experience including supporting committees and governance processes.
Strong communication and interpersonal skills with the ability to respectfully engage diverse consumers staff volunteers and stakeholders.
Oral presentation and facilitation skills including conducting interviews small group discussions

Why Work for UPA:

Competitive remuneration including eligibility for not-for-profit salary packaging options for permanent employees (up to $15900 living expenses and $2650 entertainment benefits tax free)
UPA guarantees the contracted hours for shift work employees.
Access to a Wellness Program
Employee Assistance Program
Up to $500 retention bonus for permanent appointments
Support provided for your ongoing AHPRA registration requirements (including payment of annual fees) - ONLY FOR CLINICAL ROLES
Platinum Member of the Australian College of Nursing - ONLY FOR CLINICAL ROLES
Supportive and friendly work environment
Work/life balance and flexible working arrangements available
Workplace education and support provided
Opportunity to make a real difference to the lives of our residents and the community

The Organisation

UPA Aged Care Solutions is a not-for-profit values-based organisation committed to providing high-quality Residential Aged Care Home Care and Retirement Services. We believe every individual has the right to live with dignity respect and security and we strive to attract and retain top talent who share our philosophy of care.

Pre-employment screening

The successful applicant is required to meet the following criteria:

Applicants must have current and valid Australian working rights (citizenship permanent residency or a valid working visa) to be considered for this role.

Must be willing to undertake pre-employment checks which include but not limited to National Police Check Reference Checks Qualification and professional registration verification
Vaccinated in accordance with UPAs Immunisation and Vaccination Policy

Appointment is subject to satisfactory pre-employment screening and confirmation of the applicants right to work in Australia.

Interested

Simply click on the apply now button and submit your cover letter and resume for consideration. For a confidential discussion or to obtain a copy of the position description please contact the UPA Talent Team at.

To find out more about UPA of NSW we invite you to visit our website at .

We welcome applications from all ages and genders Aboriginal and Torres Strait Islander people culturally and linguistically diverse groups the LGBTQIA community veterans refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine please contact the UPAs Talent Team at.

Required Experience:

Unclear Seniority

Consumer Experience Project Officer Aged Care - WahroongaUp to $100000 SuperSalary packaging up to $15900 $2650 M&E CardWork/Life balance and flexible work arrangementsWork alongside the Director on a diverse range of projects to elevate the consumer voiceInfluential role engaging diverse stakeho...