EMEA SAP Environments, Roles & Authorisations Lead | EMEA Role

Role Summary :

EMEA SAP Environments Roles & Authorisations Lead plays a vital role in supporting and enhancing Colliers SAP Public Cloud Finance and HR platforms across the EMEA region with a specific focus on managing environments as well as roles security and authorisations.

As Colliers EMEA continues its SAP transformation journey the successful candidate will join a growing team responsible for service delivery and continuous improvement of SAP applications (S/4HANA Public Cloud; Success Factors; Employee Central Payroll; Concur; CPEA; BTP Services).

Purpose of Role : 

The SAP Environments Roles & Authorisations Lead is accountable for the end-to-end governance stability and operational excellence of SAP Public Cloud landscapes (S/4HANA Public Cloud; Success Factors BTP etc.) and the design build and ongoing management of SAP security roles authorisations and access controls.

This role ensures that SAP environments are fit-for-purpose consistently available properly controlled and aligned to change/transport standardswhile ensuring that user access is secure compliant auditable and aligned with segregation of duties (SoD) requirements.

Role Overview and Responsibilities:

 SAP Environment & Landscape Management (Public Cloud)

• Own and manage the SAP environment strategy for all SAP Platforms including SAP S/4HANA Public Cloud SAP Success Factors Employee Central Payroll as well as the BTP and other integrated platforms.
• Maintain and publish the environment calendar (release windows regression testing periods cutovers maintenance windows blackout periods).
• Plan and coordinate system refreshes client copies data loads/masking and environment readiness activities for releases and projects.
• Ensure environment stability through proactive monitoring capacity planning housekeeping and incident/problem management.
• Coordinate with Basis/Hosting/Infrastructure teams to manage downtime windows patching upgrades performance tuning and system availability.
• Define and maintain environment standards: naming conventions access restrictions schedule calendars and release activity checklists/runbooks.
• Work with SAP4ME support contacts and implementation/AMS partners to manage service issues escalations and root-cause analysis

Release & Change Governance

• Lead governance for SAP half-yearly releases hotfixes and mandatory upgrades.
• Assess release impacts coordinate regression testing and manage business readiness and communications.
• Ensure adoption of new functionality aligns with business priorities and roadmap.
• Govern configuration changes using Public Cloud extensibility standards (inapp extensibility key user tools BTP extensions).

Security Access & Compliance

• Own SAP S/4HANA Public Cloud SAP Success Factors user access and role governance including business roles catalogs spaces and pages.
• Ensure robust joiner/mover/leaver processes and periodic access reviews.
• Oversee Segregation of Duties (SoD) risk management and mitigating controls (via SAP GRC or equivalent processes).
• Support internal and external audits ensuring access change and operational controls are auditable and compliant.

Integration & SAP Landscape Support

• Understand and support (when required) integrations between S/4HANA Public Cloud SAP Success Factors and other enterprise systems (SAP and nonSAP).
• Support SAP BTP middleware and identity teams to ensure secure and resilient integrations.
• Maintain visibility of the wider SAP landscape (BTP Analytics Cloud SuccessFactors Ariba etc.).

Continuous Improvement & Roadmap

• Drive continuous optimisation of business processes using SAP standard innovation.
• Identify automation and simplification opportunities using SAP tools and best practices.
• Contribute to the delivery of an ongoing improvement roadmap aligned to SAP innovation cycles and business strategy.

General Responsibilities

• Act as a liaison between technical teams business users and developers to expedite development and improve service delivery.
• Troubleshoot and resolve functional configuration and data-related issues within SAP environments.
• Provide 2nd/3rd line support and liaise with SAP and AMS providers to ensure expert-level resolution.
• Perform Root Cause Analysis (RCA) for production errors and recommend long-term fixes.
• Collaborate on the design development and release of software changes aligned with architectural standards and Colliers IT strategy.
• Produce business analysis deliverables using Colliers-standard documentation and tools.
• Identify and manage technical projects to maintain service levels and improve platform performance.
• Support system integration design and implementation across all SAP Systems (S/4HANA Success Factors Employee Central Payroll BTP Ariba CIM Concur SAC) and any 3rd party integrated systems.
• Maintain and update technical documentation in line with configuration changes.
• Conduct quality assurance to ensure compliance with functional and technical specifications. Ensure all required testing is completed prior to any changes or enhancements are implemented.

Collaboration and Stakeholder Management:

• Engage with key stakeholders in EMEA Finance Business Process Owners Colliers Technology SAP and AMS Partners to support platform operations and future enhancements.
• Work closely with the SAP Programme Team and Implementation Partners during rollouts and onboarding of new countries or business units.

• Communicate progress challenges and recommendations to stakeholders and senior management. Demonstrate strong organisational skills and a proactive approach to improving Colliers Technology services.
• Ability to work well under pressure in a diverse and dynamic environment effectively prioritising multiple issues simultaneously.

Technical Expertise and Troubleshooting:

• Proven experience managing SAP S/4HANA Public Cloud and SAP Success Factors in a live businesscritical environment.
• Experience in SAP BAU Support or implementation roles ideally 510 years.
• Strong understanding of RISE with SAP SAP support models and cloud service operations.
• Experience with quarterly release management and business impact assessment.
• Solid knowledge of SAP Public Cloud security and role concepts (business roles catalogs spaces/pages).
• Experience with SAP BTP inapp and sidebyside extensibility.
• Knowledge of SAP integration patterns and middleware platforms.
• Strong governance mindset with experience balancing control and agility.
• Familiarity with SDLC Agile methodologies and tools such as JIRA.
• Excellent stakeholder and vendor management skills.
• Creation of knowledge articles and training materials to support adoption and resolve common issues.
• Stay current with industry trends and SAP certifications relevant to the role.
• Experience operating in an IT Service Management system preferably ServiceNow

Qualifications :

• Bachelors degree in Finance Accounting Supply Chain Information Technology or a related field (or equivalent practical experience).
• Minimum of 3 years experience in SAP S/4HANA Public Cloud
• ITIL certification (desirable).
• Consultative mindset self-directed and capable of working independently in a dynamic environment.
• Commitment to customer service and continuous improvement.
• Excellent communication and stakeholder management skills.

Additional Information :

This is a permanent role within the Colliers EMEA Technology Solutions team. Hybrid working arrangements apply with a minimum of two days per week in an agreed Colliers office location

Remote Work :

No

Employment Type :

Full-time