Voice IT Field Support Specialist, Onsite, TSSCI with a Full Scope Polygraph Security Clearance Required

Voice IT Field Support Specialist Onsite TS/SCI with a Full Scope Polygraph Security Clearance Required

The Voice IT Field Support Specialist is responsible for providing comprehensive technical assistance and support to end users across the organization.  Candidates must be available to work an 8-hour shift between the hours of 6am-6pm as determined by management.  Candidates must have an active TS/SCI Full Scope Polygraph security clearance.  This position is 100% Onsite in Annapolis Junction MD.

Voice IT Field Support Specialist Responsibilities:

- Conduct sites surveys; assesses and documents current site configuration and user requirements.

- Analyze existing requirements and prepare specifications for hardware acquisitions.

- Develop hardware installation schedules.

- Prepare drawings documenting configuration changes at each site.

- Prepare site installation.

- Configure computers communications devices and peripheral equipment.

- Train site personnel in proper use of hardware.

- Troubleshoot repair and test computer workstations printers peripherals and teleconferencing equipment.

- Install and configure computer workstations printers peripherals and teleconferencing equipment and associated cabling.

- Maintain government and/or vendor-manufactured Fiber Optic/Ethernet cables and telephone systems.

Qualifications :

Voice IT Field Support Specialist Qualifications:

- High school/GED and 0-2 years of experience and an 8570 Certification.  Security certification is preferred.  Will accept an AA or BS in a technical field as a substitute for years of experience.

- Highly skilled in installing repairing and troubleshooting computer hardware and peripherals.

- Well-versed in installing windows software applications antivirus and patches.

- Familiar with Active Directory security and policies.

- Expertise in Microsoft Office Applications (Word Excel PowerPoint and Access).

- Excellent analytical and problem-solving skills able to manage time and priorities effectively and able to work efficiently with minimal supervision.

- Proficient in working with end-users remotely.

- Demonstrated ability to read and understand technical manuals and schematics.

- Outstanding communication skills to relate with team members and support workers.

- Must be available to work an 8-hour shift between the hours of 6am and 6pm as determined by management.

- Must be able to lift up to 50 pounds and able to drive a company vehicle.

- The usual and customary methods of performing the jobs functions require the following physical demands: significant lifting carrying pushing and/or pulling; some stooping kneeling crouching and/or crawling; periodic work in tight areas.

- To be considered for this position you must have a valid drivers license and an acceptable driving record.

Benefits include medical insurance retirement plan PTO etc.

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Remote Work :

No

Employment Type :

Full-time