Manager, Service Delivery
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Job Location:
Marshall County, WV - USA
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Overview
As a Manager Service Delivery you will be a working manager responsible for supervising a team of Project Managers and Coordinators while also leading multiple projects ranging in scale and scope in the context of Kofiles customer base. You will be interacting with multiple organizations within Kofile including sales Operations senior leadership outside contractors and customers.
The Manager Service Delivery should be a self-starter organized able to consistently meet deadlines and budgetary requirements and effectively lead large cross-functional teams both on-site and remote. You will assist in the design and implementation of team process improvements documentation and tools. You will train and develop Service Delivery team members.
Responsibilities and Duties
- Supervise and develop project managers and coordinators
- Participate in developing implementing and governing Service Delivery processes tools templates and metrics
- Train Service Delivery team members on new processes tools and deliverables
- Assist in hiring performance evaluation merit reviews and day-to-day management of an assigned team
- Manage large-scale complex projects that span across multiple lines of business and sites
- Develop detailed project plans define success criteria and own the full lifecycle of service delivery from sale to invoicing
- Ensure projects are within scope budget and quality standards
- Develop and manage recovery plans for missed milestones to return to the original timeline
- Communicate status risk and opportunity to all internal and external stakeholders
- Maintain full financial accountability to project including forecasting financial trends across
projects - Participate in developing reporting tracking reconciling projects best practices and invoicing unbilled AR across all sites
- Coordinate change orders and drive toward overall margin improvement on every job
- Experience leading motivating and managing various project and program sizes including internal and external resources while holding team accountable for performance
- Convey a sense of professionalism fairness and concern for customers labor and management
- Work analytically in a problem-solving environment
- Provide responsive concise and professional support to all customers and other personnel and
ensure timely follow-up on all concerns and issues - Build and develop strong relationships internally and externally
- Own other organizational projects
Qualifications :
- Bachelors degree in a technical business or equivalent field
- 5 years of related project management experience or equivalent combination of education
- and experience in a document management digital solutions or SaaS organization
- 5 years of experience working with business stakeholders within a cross-functional matrix environment in a document management digital solutions or SaaS organization
- Experience in organizational effectiveness and operations management
- Experience in process improvement problem solving driving results providing accountability
- Possess a strong and active working knowledge of the Microsoft suite (Word Excel PowerPoint)
- Ability to multi-task and prioritize among assignments with a strong adherence to deadlines
- Experience in both manual and automated production environments
- Self-motivated with the ability to adapt to change and competing demands
- Excellent leadership communication (written verbal and presentation) and interpersonal skills
- Must be able to work in a hybrid environment with the ability to travel up to 20%
Preferred Skills
- Team management in a supervisory capacity
- Experience developing document preservation imaging and workflow solutions
- Proficiency in: Quickbase Microsoft Project or Planner Kofax NetSuite ERP
- Ability to work in an ambiguous environment and collaborate across multiple areas
- PMP Certification
Additional Information :
Benefits:
As a full-time employee you will receive access to the following benefits
- Leadership and career development opportunities
- Low cost insurance (medical dental vision life & disability)
- 401(k) plan (company matching)
- Paid holidays
- PTO
- Paid maternity & paternity leave
- Educational assistance
- Business casual environment
Covid safety information:
Kofile is committed to a safe environment for all candidates and employees. Daily temperature checks and protective masks are provided. We follow social distancing and all other CDC guidelines.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- IT Experience
- Data Center Experience
- Problem Management
- Network Management
- Management Experience
- Solaris
- Customer Support
- ServiceNow
- IT Service Management
- ITIL
- Project Management
- Operating Systems
About Company
Are you a driven sales professional with a passion for working with government agencies? Do you thrive on building relationships, solving complex challenges, and closing deals? If so, Kofile is looking for an Account Executive to join our team!Why Kofile?At Kofile, we provide innovati ... View more
