IT Service Technician

Victoria - Australia

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

About Scope

Scopes purpose is to create meaningful opportunities for people with disability to belong and thrive. We support people with physical intellectual and multiple disabilities to achieve their goals. Scope is a registered provider under the NDIS and delivers a range of services including supported independent living short term accommodation (respite) social connections lifestyle options therapy and employment services in over 420 service locations across Victoria and NSW.

About Your Role

Scope has a new and exciting opportunity for an ICT Service Technician within our IT Service Delivery.

Reporting to the ICT Team Leader you will be responsible for delivering high-quality technical support across Scopes ICT environment. This role will contribute to the continuous improvement of ICT service delivery and support Scopes mission through reliable and secure technology solutions.

Your Key Focus

Provide technical support to all Scope staff based on their location
Resolve and close team-assigned ITSM tickets within agreed service level targets following documented Incident Request Problem and Change Management procedures
Provide detailed troubleshooting and resolution documentation for all support activities
Maintain accurate records in asset management databases
Develop and maintain ICT knowledge bases including:

Customer-facing articles to support self-service and improve user experience.
Technical documentation for internal ICT team use supporting consistency and knowledge sharing.

Ensure all helpdesk requests are logged and actioned within the Service Level Agreement (SLA)

What We Look For

Minimum of 2 years hands-on within IT Service Delivery
Familiar with enterprise network equipment e.g. switches routers NBN access points etc.
Familiarity with ITSM tools and service desk operations
Sound knowledge of Windows iOS and Android operating systems.
Experience with networking fundamentals AV systems and mobile device management
Proficiency in supporting Microsoft 365 applications (Teams Outlook Word Excel PowerPoint).

Understanding of ITIL framework and service management principles
This role requires working onsite based in Hawthorn as well as travelling between Melbourne Metropolitan and Regional sites

View the position description here!

We will be reviewing applications as they come in and may interview suitable candidates prior to closing date therefore please note this advertisement may close earlier than the disclosed end date. To avoid missing outAPPLY NOW.

Scope as an Employer

At Scope we Celebrate our people by rewarding you with access to an exclusive benefits platform. You will have access to cashback vouchers and discounts to over 500 popular retailers covering groceries fuel entertainment wellbeing and so much more. Its one of the ways we thank our team for the ongoing and valued contribution they make to the lives of the people we support.

View our stance on inclusion diversity and human rights.

Scope (Aust) is a 2024Circle Back Initiative Employer we commit to respond to every applicant.

Agencies: Whilst we appreciate your interest we are confident we can find a great candidate without external support.

Take your career on a journey with Scope and work proactively with us to achieve our purpose!

If at any time you require us to adjust our recruitment process to meet your individual needs please email

Please note successful applicants will be required to hold a NDIS Worker Screening Check Clearance and a Working with Children Check. If you have lived or worked for a continuous period of 12 months or more in another country within the last 10 years a certified International Police Check from that country or countries will also be required. Please note that the offer will be conditional on meeting these requirements.

Required Experience:

About ScopeScopes purpose is to create meaningful opportunities for people with disability to belong and thrive. We support people with physical intellectual and multiple disabilities to achieve their goals. Scope is a registered provider under the NDIS and delivers a range of services including sup...