Customer Relations Manager

Customer Relations Manager (Bilingual & English Roles) - Fully remote but must live in GA FL MT or TN

About Us

StartCHURCH is a company dedicated to meeting the needs of pastors and ministry leaders who have a vision to make a difference in their communities by establishing new churches and ministries. StartCHURCH helps nonprofit organizations establish a legal foundation as well as provides additional tools and services tailored to pastors and church leaders.

What Youll Love About Us

• Great Company Culture. We want to help you grow and develop both professionally and personally.
• Work that Stays at Work. Genuine work/life balance matters here!
• Rest and Relaxation. 2 weeks paid time off 2 flex days 10 paid holidays 1 week paid sick time and flex-time.
• Health Benefits. Medical health insurance with a 30-day waiting enrollment period.
• Prepare for the Future. 401k Retirement plan with company match.
• Passion. Well help you start your own nonprofit or ministry at no cost.

What Youll Do

The Customer Relations Manager (CRM) role is a newly created position focused onproactively managing client relationships and ensuring a smooth consistent customer experience.

As a Customer Relations Manager at StartCHURCH you will:

• Work a set schedule from Monday-Friday 8:30 AM - 5:00 PM (EST).
• Act as the key liaison between the client and all other internal stakeholders.
• Manage the communication and customer experience between the company and client for all clients assigned to the Customer Relations Manager.
• Set proactive and clear expectations for the client for every stage of their customer journey.
• Serve as the primary problem solver for the client throughout their customer journey.
• Actively work to reduce the need for clients to be transferred to other stakeholders for problem solving.
• Execute the client journey workflow with high precision of communication events and proactive timing.
• Be an expert at all client journey statuses related to all sales and production processes.
• Masterfully navigate internal systems where client information is stored and communicated.
• Answer inbound client calls and make outbound client calls.
• Expertly communicate with other internal stakeholders in a timely and proactive manner via phone slack email and all other communication mediums required.
• Take full responsibility to effectively close the communication loop for every engagement between the client and the company.
• Document notes in systems clearly and without fail.
• Discern accurately when to escalate a problem to the Director of Customer relations or another internal stakeholder.
• Maintain a 24 working hour maximum turn-around time on responses by phone email or texting.
• Maintain a same business day response time on Slack.
• Champion StartCHUCH language and culture when interfacing with clients and employees alike.

What Well Love About You

• MUST live in Georgia Florida Tennessee or Montana.
• 2 years of customer service client relations or account coordination experience
• Strong verbal and written communication skills
• Ability to manage multiple client cases simultaneously
• Experience working in CRM or client management systems
• Comfortable with remote work and structured schedules
• Reliable high-speed internet and quiet workspace
• For bilingual role: professional fluency in English and Spanish (written and verbal)

StartCHURCH provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment please let us know by informing our Talent Acquisition team at. StartCHURCH is an e-verify employer. EOE.