Remote Medical Assistant- Healthguide

As a Healthguide you will be supported by clinical teams in your strengthening of the connection between the patient and their primary care physician/medical practice staff as well as improving the patients health and well-being. The Healthguide engages patients and helps them navigate their care solve their healthcare issues and improves communication with their medical practice. 

WHAT YOULL BE DOING  

Patient Engagement & Navigation

• Build trusting ongoing relationships with patients families caregivers and medical/behavioral health providers.
• Engage highrisk or targeted patient populations using bi-directional communication to address health questions concerns and care needs.
• Identify and assess medical behavioral social emotional and financial needs to support wholeperson care.
• Support patients in understanding and following care plans health goals and preventive care needs including education and motivational interviewing.
• Conduct nonclinical assessments surveys and interventions to help patients navigate medical behavioral and social systems.

Care Coordination & System Navigation

Strengthen the connection between patients and their healthcare providers by addressing barriers facilitating communication and coordinating followup.

• Assist with referrals transportation appointment scheduling and linkage to specialty care or communitybased resources (CBOs).
• Utilize knowledge of referral processes prior authorizations gaps in care SDOH factors and community programs to improve patient outcomes.
• Escalate medical issues appropriately to RN Care Managers Social Workers PCP offices or Guidehealth leadership.

Documentation & Technology

Accurately and promptly document all interactions assessments and interventions in the electronic health record (EHR) and Guidehealth documentation systems.

• Demonstrate comfort using various EHR platforms (e.g. Epic Athena Cerner) analytics tools and Microsoft Office.
• Manage referrals track tasks complete reconciliations and maintain detailed records according to Guidehealth policies.

Collaboration & Performance

Work independently while collaborating closely with Guidehealth case management teams and medical practice staff.

• Meet assigned Key Performance Indicators (KPIs) tied to patient engagement health outcomes and reduction of medical spend.
• Participate in Guidehealth meetings training sessions and qualityofcare initiatives.

Compliance & Professional Standards

Follow all HIPAA PHI security and Guidehealth privacy policies.

• Maintain professionalism compassion empathy cultural competence and sound judgment in all interactions.

Qualifications :

WHAT YOULL NEED TO HAVE 

Certified or Registered Medical Assistant OR Certified EMT required with 2 or more years of experience.

At least 23 years of related experience in patient navigation medical assisting health promotion care coordination or similar roles.

• Equivalent experience includes working in similar roles for several years without formal certification.
• Experience working directly with patients in clinical or nonclinical settings preferably with complex medical/social needs.
• Demonstrated experience with EHR documentation and remotework effectiveness

Education & Certifications

Certified Medical Assistant (preferred) OR

• Certified Community Health Worker/Assistant OR
• Licensed Practical Nurse or degree in a healthcarerelated field with relevant experience OR
• Certified Emergency Medical Technician (preferred).
• Bachelors Degree in health-related field (preferred).
• Patient Navigation certification preferred or willingness to obtain within 1 year.
• Bilingual English/Spanish strongly desired.

Work Environment

Remotefirst role with occasional travel to partnered primary care offices.

• Collaboration with interdisciplinary teams across Guidehealth.
• Requires maintaining a secure work environment for PHI and Guidehealth intellectual property.
• Willingness to become proficient in motivational interviewing critical listening skills and behavioral change management that lead to better patient engagement.  
• Strong interpersonal skills with a focus on empathy patience professionalism and respect in all patient team and client interactions.
• Exceptional conversation skills and the ability to precisely document patient interviews leveraging software and in real time. 
• Experience and understanding of medical terminology and the function of a primary care physician practice. 
• Knowledge of the social determinants of health.
• Demonstrated competency and ability to independently navigate technology using multiple platforms computer screens and other technical components (i.e. Electronic Medical Records care management analytics databases phone dialing system Microsoft Office).
• Proficiency in Microsoft Office: Outlook Word Excel
• Familiarity with a wide variety of electronic health records such as: eClinicalWorks EPIC Athena Cerner. Ability to balance competing priorities while remaining detail oriented and focused. 
• Exceptional written visual and verbal communication skills. 
• Ability to track the progress of multiple tasks while ensuring that tasks are completed. 
• Ability to work independently as part of a patients overall care team under supervision of licensed clinical professionals. 
• Demonstrated ability to work successfully in a remote work environment. 
• Reliable transportation and a valid state drivers license for occasional travel to provider sites.
• Adherence to patient confidentiality through use of a provided headset during all conversations in a private home office without distraction.
• Performance of other duties as assigned.
• Compliance with all Guidehealth policies and procedures.

Additional Information :

The base pay range for this role is between $21-$24 per hour paid bi-weekly

ALIVE with Purpose: How We Thrive at Guidehealth 

At Guidehealth our values come to life in everything we do. 

• We are Driven by Accountability grounded in transparency reliability and integrity as we navigate challenges and opportunities alike. 
• Always Growing Always Learning staying curious and continuously improving inspires us to shape a better future for healthcare. 
• With Collaborative Innovation we solve problems creatively making every experience better for our employees and the patients we serve. 
• At Guidehealth Every Voice Matters we believe our collective strength is rooted in the unique perspectives of each team member. 
• And through Empathy in Action we build stronger connections with those who count on us. 
• This is what it means to be ALIVE with purpose. This is how we thrive together at Guidehealth. 

BENEFITS:

While you are hard at work advancing value-based healthcare we are here to ensure YOU have the care you and your family need and the opportunities for growth and development. Our commitments to you include:

• Work from Home: Guidehealth is a fully remote company providing you the flexibility to spend less time commuting and more time focusing on your professional goals and personal needs.
• Keep Health a Priority: We offer comprehensive Medical Dental and Vision plans to keep you covered.
• Plan for the Future: Our 401(k) plan includes a 3% employer match to your 6% contribution.
• Have Peace of Mind: We provide Life and Disability insurance for those just in case moments. Additionally we offer voluntary Life options to keep you and your loved ones protected.
• Feel Supported When You Need It Most: Our Employee Assistance Program (EAP) is here to help you through tough times.
• Take Time for Yourself: We offer paid time off plans helping you achieve work-life balance and meet your personal goals.
• Support Your New Family: Welcoming a new family member takes time and commitment. Guidehealth offers paid parental leave to give you the time you need.
• Learn and Grow: Your professional growth is important to us. Guidehealth offers various resources dedicated to your learning and development to advance your career with us.

All full-time employees of Guidehealth who work 30 hours per week or more are eligible for our comprehensive benefits package. Temporary employees and contractors are not eligible for benefits.

COMPENSATION:

The listed compensation range listed is paid bi-weekly per our standard payroll practices. Final base pay decisions are dependent upon a variety of factors which may include but are not limited to: skill set years of relevant experience education location and licensure/certifications.

OUR COMMITMENT TO EQUAL OPPORTUNITY EMPLOYMENT 

Diversity inclusion and belonging are at the core of Guidehealths values. We are an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race religious creed color age sex sexual orientation and identity national origin citizenship religion marital status familial status physical sensory or medical disability Family and Medical Leave military or veteran status pregnancy childbirth or other related medical conditions or any other classification protected by federal state and local laws and ordinances. Our management is fully dedicated to ensuring the fulfillment of this policy with respect to hiring placement promotion transfer demotion layoff termination recruitment advertising pay and other forms of compensation training and general treatment during employment. 

OUR COMITTMENT TO PROTECTION OF PATIENT AND COMPANY DATA

This position is responsible for following all Security policies and procedures in order to protect all PHI and PII under Guidehealths custodianship as well as Guidehealth Intellectual Properties.  For any security-specific roles the responsibilities would be further defined by the hiring manager. 

As a remote-first organization handling sensitive healthcare data Guidehealth verifies candidate identity at multiple stages of the hiring and onboarding to safeguard patient privacy data security and compliance requirements.

REMOTE WORK TECHNICAL REQUIREMENTS

Guidehealth is a fully remote company. We provide new employees with the necessary equipment to function in their role at no charge to the employee. Employees provide their own internet connection capable of conducting video calls on camera and connecting to various internal and external systems. The required internet speed is a minimum of 100 mbps download 10 mbps upload. Please run a speed test here to confirm your internet connection meets these requirements. 

Remote Work :

Yes

Employment Type :

Full-time