Lobby Ambassador
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Job Location:
Saint Andrews - UK
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
A rare opportunity has arisen at Fairmont St Andrews for a Lobby Ambassador to join our close-knit team!
The Lobby Ambassadors main responsibility is to provide a superior level of personalised service by ensuring every need request and desire of our guests is fulfilled with the utmost care professionalism and dedication.
A little more about what you will be doing:
- Maintain regular attendance in compliance with Fairmont Standards as well as be available to work flexible shifts which would include but is not limited to : mornings afternoons evenings weekends and holidays
- Be able to perform a variety of guest requests and think creatively when called upon in order to establish a memorable experience for every guest and member
- Maintain good relationships with all important contacts both inside and outside of the resort
- Ability to answer all general inquiries on the resort and other entertainment services and tours in the surrounding areas
- The ability and willingness to adapt and adjust in order to satisfy guests needs
- Offer to handle special arrangements during guest stay; coordinate future visits
- Maintain database of guest preferences habits special dates
- Assist with additional Front Office/VIP Service tasks
- Actively participates in daily briefings and meetings
- Expected to conduct oneself in a discrete manner in all guest areas
- Ensures that the safety & confidentiality of all matters pertaining to guests and members are met in accordance with resort standards
- Complete projects in a timely manner as required by the Management Team
- Complete duties such as Valet parking luggage assistance greeting of guests and shuttle bus
Qualifications :
- Previous experience in a similar role is preferred
- Must be eligible to work in the UK
Additional Information :
- Staff shuttle service to/from St Andrews
- Very competitive equal share of TRONC based on hours worked
- Gratuities on top of salary and TRONC
- Opportunities for development and growth across Accor properties worldwide
- Complimentary staff canteen
- 50% off dining in our Food and Beverage outlets
- Employee rates for Spa treatments and green fees
- Access to gym and pool services
- Growth opportunities
- On-the-job training
- Regular social events
- Access to PressReader
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
