Casual Guest Arrival Expert (Lobby Hostess) London Marriott County Hall

POSITION SUMMARY

Explore our very big world.

We are looking for a passionate Guest Arrival Expert - Lobby Host/ess to join our wonderful team at London Marriott Hotel County Hall.

You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself join a team where everyone has a voice. Be inspired by whats possible and discover your own future. Begin your purpose belong to a global community and become the best version of you. At you.

The impact youll make.

First impressions are everything. And youll set the tone for every guests stay. With a genuinely warm welcome youll be ready with answers to any questions and happy to offer information about hotel services facilities and the local area. Anything to help make their visit that bit more special. And creating the smoothest check-out experience youll make sure they leave us happy too.

• Travel smarter with discounted stays at over 9600 Marriott hotels worldwide along with family and friends.
• Access 24/7 confidential wellbeing support through the Health Assured and Wisdom App.
• Save while dining with 20% off food and beverage in Marriott outlets and 50% off in our five Marriott hotels.
• Start your day right with a 5 breakfast when staying in most of our European hotels.
• Make life easier with our Uniform laundry service.
• Plan confidently for the future with our supportive company pension scheme.
• Be celebrated regularly through awards recognition events and milestone celebrations.
• Treat yourself with exclusive high street discounts on shopping tech cinema eye tests and more.
• Enjoy a vibrant calendar of monthly associate events filled with fun and connection.
• Enjoy complimentary meals on duty.
• Boost your skills with industryleading learning and development including digital training classroom sessions.
• Take your career further with apprenticeship programmes designed to help you grow and shine in your role.
• Stay active and save money with the Cycle to Work scheme.

What youll do

• Greet guests warmly and professionally upon arrival
• Assist guests with directions information and general enquiries
• Maintain a welcoming tidy and organised lobby area
• Support the Front Office team during busy periods
• Manage guest flow and seating where applicable
• Handle guest concerns promptly and escalate when required
• Uphold brand standards and deliver outstanding hospitality at all times

What were looking for

• A warm people-oriented demeanor
• A team-first attitude
• Positive outlook and outgoing personality
• Flexibility problem-solving skills and multi-tasking ability
• The ability to stand sit or walk for extended periods of time across a work shift.

London Marriott Hotel County Hall

Embrace history and luxury at London Marriott Hotel County Hall located in bustling South Bank steps away from Westminster Bridge. Occupying Londons former City Hall our hotel embodies the citys storied history and quintessentially British spirit. A destination like no other. County Hall tucks inspiration around every corner. We relieve stressors and anticipate every need of our guests in this beautiful space steeped in heritage. Our Gillrays Steakhouse & Bar has won awards and is famous for its extensive selection of 100 gins. Work in Londons most photographed destination!