Regional Service Manager

Are you looking for a challenge Thats what we offer!

Job Description Regional Service Manager

Desired Profile

• BE/ in Electrical or Mechanical Engineering preferred.
• Minimum 15 years of relevant experience in the Graphic Arts industry particularly in servicing offset sheetfed or large-format printing machinery.
• Strong technical expertise in installation maintenance and troubleshooting of printing equipment.
• Proven experience in leading mentoring and managing service teams including team allocation handling AMCs.
• Demonstrated ability to manage commercials for spare parts and service operations with key/top customers ensuring profitability and customer satisfaction.
• Excellent business communication skills in English (verbal and written).
• Capable of supporting sales operations by resolving field technical issues addressing customer complaints and identifying opportunities for service-related sales.
• Strong focus on maintaining customer support standardsensuring first-time resolution improving response times and optimizing service operational costs.
• Willingness to travel extensively across the assigned region.

Key Responsibilities

• Lead guide and motivate the regional service team to deliver high standards of customer service.
• Manage commercials of spare parts and service operations with key/top customers ensuring profitability cost efficiency and long-term customer relationships.
• Monitor team performance provide training where required and ensure continuous skill development.
• Allocate service tasks efficiently ensuring proper job scheduling and planning in line with corporate guidelines.
• Understand customer requirements and provide technical solutions aligned with company objectives.
• Diagnose service issues and drive the team to resolve them within the shortest possible time.
• Ensure regular execution of preventive maintenance (PPM) and adherence to service standards.
• Oversee proper usage of tools gauges and technical documentation across the team.
• Recommend spare parts appropriately and validate service reports submitted by team members.
• Escalate unresolved service issues promptly and follow up until closure.
• Promote and manage service contracts monitor machines under warranty and AMC and take proactive measures to renew AMCs.
• Share knowledge foster collaboration and encourage best practices within the team.
• Monitor service costs ensure cost control measures and optimize resource utilization.
• Ensure ownership and proper handling of company assets by the service team.
• Gather and report market intelligence relevant to service and product performance.

Why work for HEIDELBERG

HEIDELBERG is a company with a lively history for over 175 years we have combined innovation and tradition. We believe that we can shape our future. If we pull together we will collectively turn our vision of the future into reality.

We are looking for future employees who will actively shape the HEIDELBERG of tomorrow with us as part of the team. We are seeking individuals who can turn ideas into concepts and concepts into reality. If you are someone who doesnt just talk about change but also actively implements initiatives and wants to work as part of a team then join us in actively creating a sustainably successful future. We value people who take matters into their own hands and accompany others along the journey.

With us you can leverage your skills and further develop and utilize your potential through personal development programs. Your compensation at HEIDELBERG will be attractive your working environment modern and your social benefits excellent.

Good to know

Rarely are there candidates who fulfill all requirements 100%. Even if you dont fulfill all requirements we look forward to receiving your application in any case.