A place to create moments that matter

Salary: 37412 per annum (including car allowance)

Location: Yorkshire Hybrid with travel around your patch (York Harrogate & Hull) to meet customer needs (minimum 1 day a week in the office in Bradford).

Permanent 35 hours per week Monday - Friday between 8am and 6pm depending on customer needs.

Thousands of families across the country rely on us for a safe affordable home. And as the housing crisis deepens the work we do has never been more important.

Its this belief - that everyone deserves a place to call home - that drives everything we do. Together we find new ways to understand and champion our customers support them and drive positive change.

For a career that means more and makes a meaningful impact on society this is the place to be.

About the role

Always motivated to achieve brilliant standards of service our Housing Partners (Housing Officers) are the first point of contact for our customers.

Youll be a visible presence in your patch ensuring the effective management and maintenance of tenancies. Moving into a new home is an exciting life experience and your role will have a positive influence on our customer journey from the moment we onboard new tenants.

Sometimes things dont always go to plan so youll also support customers to manage their rent accounts (including taking cases to court as a last resort)manage anti-social behaviour utilising a multi-agency approach as required resolve customer complaints effectively and use appropriate legal remedies to ensure tenancies are ended efficiently and in line with legal and regulatory requirements when necessary.

Youll develop strong relationships with internal stakeholders and external partners and build strong community bonds to make moments that matter every day.

To view/download the Housing Partner (Housing Officer) full job description please clickhere.

Salary

TheHousing Partner (Housing Officer)role offers asalary of36162 per annumfor candidates who fully meet the role requirements.

If youre still developing in some areas well support your growth with a starting salary just 5% or 10% below the spot rate depending on experience.

Youll also receive anessential user car allowance starting from1250 per annum pro rataplusmilagefor travel around your patch - helping you stay mobile while making a difference in your community.

About you

Youll need experience in delivering housing management services plus an understanding of tenancy and neighbourhood management. It would be ideal if you have a CIH Level 3 Certificate in Housing - or youd be willing to work towards it. Youll bring a proven track record in managing anti-social behaviour as well as a strong knowledge of rent collection processes and legal frameworks around income recovery. As youll be travelling across our Accent sites and estates youll need a full UK driving license and access to a vehicle.

The successful candidate will undergo a DBS check as part of the pre-employment checks.

Housing Partner (Housing Officer) Interviews

We want your candidate experience to reflect who we are -a place to grow a place to thrive a place to be you.

Stage 1: A Place to Connect
A call with the hiring manager. Youll learn more about the role and team and well get to know you your experience goals and what you bring.

Planned date: 30th March via Teams

Stage 2: A Place to Show Your Strengths
A behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. Youll be asked to complete a Customer Service Questionnaire in advance.

Planned date: 7th April at our Stockton office.

We aim to make the process clear supportive and genuinely valuable a place where you feel informed and confident at every step.

A place to build a future

Weve got big ambitions and were looking for people who want to grow with us. Here youll have the chance to learn new skills shape your career and thrive in a collaborative environment where your ideas matter.

And because we believe great work deserves great rewards heres what you can look forward to:
Generous time off 28 days holiday plus bank holidays an extra day for your birthday and the option to buy more.
Health & wellbeing support Cash health plan Health MOTs online GP access gym discounts and a dedicated volunteering day for a cause you care about.
Financial perks Car leasing options salary sacrifice schemes and exclusive discounts through our benefits platform to help your money go further.
Future-focused benefits Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice plus life assurance at three times your salary for peace of mind.
Family-friendly policies Enhanced parental leave flexible working options and support for work-life balance.
Career development From Stepping into Management and Management Essentials training to our Leadership Academy apprenticeships and more well help you grow and succeed.

This is more than a job its a place where you canmake an impact feel valued and be rewarded for what you do.

Were Committed to Inclusion

We believe diversity makes us stronger and were committed to creating a place where everyone feels valued respected and able to thrive.

Our recruitment process is designed to be accessible and inclusive and if you need any reasonable adjustments at any stage just let us know well make it happen.

Because this isnt just a workplace itsa place to belong.

Please dont delay in submitting your application. Where roles are urgent or we receive a high volume of applications we may interview and conclude the process prior to any closing date indicated.

If you have any queries about the role please email:

Please note candidates must have current eligibility to live and work in the UK Accent do not currently hold a sponsorship license.

If youre looking for a place you can make a positive difference to society to our organisation and to your future apply now.

Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.