Lead Information Developer 19256

Who are we

Whatfix is an AI platform advancing the userization of enterprise applications empowering companies to maximize the ROI of their digital investments. Technology needs adoption. Its no different for AI. As AI reshapes roles workflows and human-machine interactions it also introduces new layers of complexity and user friction. This is where Whatfix plays a pivotal role. A decade old DNA of empowering people to succeed with technology and not replacing them. We call this philosophy Userization: the belief that technology must adapt to the user not the other way around.

At the heart of userization philosophy is ScreenSense our proprietary AI engine which continuously interprets both the context of what users are doing in an application or an AI tool and the intent behind their actions. By combining these signals Whatfix delivers real-time guidance nudges knowledge and automation directly in the flow of work.

This intelligence powers our entire product suite.

• Digital Adoption helps users get productive faster.
• Product Analytics uncovers friction and closes adoption gaps.
• Mirror allows employees to train in safe simulated environments.

These are ur embedded with Whatfix AI Agents which supercharge creation insights and user guidance.

Our upcoming AI-first products are already creating a buzz in the market.

• Seek is an AI-native assistant that not only knows your business context but can also act across applications to get work done on your behalf.
• Whatfix Mirror 2.0 is the worlds only System plus Role simulation with a complete assessment to lead the Gen AI simulation category.

Together these products reflect Whatfixs commitment to building enterprise-ready AI teammates that maximize productivity and ROI. It gives users a unified intelligent way to find answers across systems apps and knowledge silos and helps anyone looking to deliver fast and contextual answers.

Whatfix is bridging the gap between rapid technological change and human enablementensuring AI is not only embedded but also usable trusted and outcome-driven for every employee.

At Whatfix were not just making software easierwere making AI work for people.

The company has seven offices across the US India UK Germany Singapore and Australia and a presence across 40 countries.

Customers: 700 enterprise customers including 80 Fortune 500 companies such as Shell Schneider Electric and UPS Supply Chain Solutions.

Investors: A total of $270 million USD has been raised as yet. Most recently Series E round of $125 Million USD led by Warburg Pincus with participation from existing investor SoftBank Vision Fund 2. Other investors include Cisco Investments Eight Roads Ventures (A division of Fidelity Investments) Dragoneer Peak XV Partners and Stellaris Venture Partners.

Whatfixs leadership is consistently recognized across top industry analysts and business rankings:

• Won the 2025AI Breakthrough Awardfor the Overall AI-based Analytics Solution of the Year
• Only DAP to be recognized as a Leader across various DAP reports for the past 5 years by leading analyst firms like Gartner Forrester IDC and Everest Group.
• With over 45% YoY sustainable annual recurring revenue (ARR) growth Whatfix is among the Top 50 Indian Software Companies as per G2 Best Software Awards.
• Named a Gartner Customers Choice for DAP for the second year in a row (2024 and 2025)the only vendor in the market to earn this distinction consecutively.
• We also boast a star rating of 4.6 on G2 Crowd 4.5 on Gartner Peer Insights and a super-high CSAT of 99.8%
• StevieAward winner in the category (Bronze): Customer Service Department of the Year Computer Software - 100 or More Employees.
• Winner of theISG ParagonInnovation Award in partnership with Sophos (customer) for the EMEA region and finalist in the Transformation Award category.
• RemoteTech Breakthrough Awardswinner for Software Asset Management Solution of the Year

These recognitions are matched by business performance:

• Highest-Ranking DAP on 2023 Deloitte Technology Fast 500 North America for Fifth Consecutive Year
• Listed on the Financial Times & Statistas High-Growth Companies Asia-Pacific 2025 list.
• Won the Silver for Stevies Employer of the Year 2023 Computer Software category and also recognized as Great Place to Work 2022-2023
• Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal

Be one of the key Leaders in this awesome journey of building a billion-dollar company!

Are you ready for the next phase of your growth

We are looking for a stellar Lead Information Developer who is passionate about turning complex technical knowledge into clear elegant documentation that real people actually love to use. You thrive at the intersection of craft and collaboration equally comfortable diving deep into API references as you are coaching a junior writer through their first big deliverable. You will be part of a close-knit motivated team where great writing is a first-class citizen and where documentation is built alongside the product not bolted on at the end.

What do you get to do

• Own the end-to-end documentation strategy for one or more product areas from planning and authoring through review and publish ensuring every piece of content is accurate complete and a joy to read
• Mentor and grow 23 Information Developers or Technical Writers on the team: onboarding them reviewing their work with thoughtful feedback and championing their career development
• Author a wide range of content user guides API references tutorials release notes how-to guides and troubleshooting docs always writing for the audience not the spec
• Partner closely with engineering product design and QA to embed documentation into the product development lifecycle from day one influencing decisions rather than just documenting them
• Champion docs-as-code practices and contribute to improving the documentation build review and publish pipeline
• Build and maintain the teams style guide templates and content standards so every writer on the team is set up to do their best work
• Track documentation health coverage freshness customer feedback and proactively close gaps before they become problems
• Act as the documentation voice in sprint planning spec reviews and design critiques making sure the users need for clarity is never an afterthought

What you need to have / bring to the table:

• 67 years of hands-on experience in technical writing or information development within a software or technology environment you have seen the full documentation lifecycle many times over
• Proven experience leading or mentoring 23 technical writers or information developers you know how to give feedback that builds people up while making the work genuinely better
• Deep proficiency with industry-standard authoring tools (MadCap Flare Adobe FrameMaker Oxygen XML or equivalent) and a working knowledge of DITA or structured authoring principles
• Hands-on experience with API documentation REST GraphQL and/or SDK reference docs you are comfortable reading code and working directly with engineers to get the details right
• Working knowledge of developer tooling: Git/version control Markdown static site generators (Docusaurus MkDocs etc.) and CI/CD pipelines docs-as-code is not a buzzword to you it is how you work
• Experience working in Agile/Scrum environments and embedding documentation deliverables into sprint workflows
• Strong editorial judgment you can take a wall of technical detail and turn it into something a user actually wants to read and you can explain exactly why every structural decision you made was the right one
• Excellent written and verbal communication skills; equally effective in a document review a cross-functional standup or an executive readout

Bonus if you bring:

• Experience with localization workflows or managing multilingual documentation
• Background in content strategy or information architecture at an organizational level
• Familiarity with UX writing or in-product content
• CPTC certification or equivalent
• Domain experience in cloud infrastructure developer tools fintech or enterprise SaaS

#LI#Onsite
#WorkType: #Onsite

Perks & Benefits (India)

• Best-in-class medical insurance coverage
• Free lunch & dinner buffet
• Doorstep cab drop facility
• Education sponsorship
• Internal job transfer & global mobility programs
• Scope to represent Whatfix at global events
• We also provide uncapped incentives bonus plans and opportunities to employees (especially those in GTM teams) to travel to meet our global customers

Note:

• We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust Do it as you own it;
• We are anequal opportunity employerand value diverse peoplebecause ofand not in spite of the differences. We do not discriminate on the basis of race religion color national origin ethnicity gender sexual orientation age marital status veteran status or disability status
• At Whatfix we deeply valuecollaboration innovation and human connection. We believe that being together in the office five days a week fostersopen communication strengthens our sense of community and accelerates innovationultimately helping us achieve our goals more effectively. At the same time we recognize the importance offlexibilityin balancing personal and professional priorities. To support this we offer the optionto work from home up to two daysper month.
• In any situation that requires additional flexibility were open toconsidering exceptions on a case-by-case basisto ensure youre supported in managing both work and life seamlessly.