Customer Relations Coordinator III Client Services
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Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Position Title:
Customer Relations Coordinator III - Client ServicesJob Group:
Professional & ScientificRequired Minimum Qualifications:
High school diploma or equivalent and 5 years of related experiencePreferred Qualifications:
Experience working in a veterinary medical or diagnostic laboratory environment.Experience using a Laboratory Information Management System (LIMS) or other data management systems.
Experience managing a highvolume multiline phone system.
Previous experience working in a customer service front desk or administrative support role.
Job Description:
Summary
Are you energized by helping people solving problems and ensuring information is accurate and complete The Veterinary Diagnostic Laboratory at Iowa State University is seeking a detail oriented and customer focused professional to join our Client Services team. As a Customer Relations Coordinator III you will support veterinarians producers and animal health partners while contributing to work that protects animal and public health.
What You Will Do
In this client facing role you will serve as an essential connection between customers and the diagnostic teams working on their behalf. You will:
Serve as the primary point of contact for clients and visitors by phone email and in person while providing clear guidance on VDL services pricing procedures and testing needs
Troubleshoot client concerns resolve service issues and provide follow up on complex inquiries to ensure an excellent customer experience
Enter client information submission details and test requests into the laboratory information management system (LIMS) with accuracy and efficiency
Use IT developed queries to update client records correct reporting errors and incorporate externally sourced test results into final reports
Collaborate with VDL laboratorians pathologists IT staff and fellow Client Services team members to support smooth diagnostic workflows and accurate reporting
Additional Role Information
Location: This position is on site within the College of Veterinary Medicine
Hours: Monday through Friday 8:00 AM to 5:00 PM
About the Department:
The Iowa State University Veterinary Diagnostic Laboratory is a nationally recognized full-service animal health diagnostic facility supporting veterinarians livestock producers and state and federal agencies. As part of the College of Veterinary Medicine the VDL plays a vital role in protecting animal health advancing diagnostic research and supporting Iowas agricultural industry. The Client Services team ensures that every client receives accurate information timely results and exceptional support making this position an essential part of the VDLs mission.
Example of Duties
Provides product information recommendations and suggestions to meet customer needs.
Explains policies procedures and offerings to customers.
Fulfills customer requests invoices billing orders etc.
Resolves customer issues.
Coordinates special projects.
Maintains and builds customer relationships.
Selects and liaises with vendors.
Assists with marketing promotions and sales.
Level Guidelines
Senior-level position applies advanced and specialized expertise and competencies
Typically receives general supervision with high level guidance on the most complex assignments
Completes assignments which are moderately difficult or difficult
Resolves issues including atypical issues and makes recommendations
May lead projects of limited scope
Functions as go to. Responds to inquiries and requests from others inside and outside work area
May act as a lead assigning tasks and providing guidance to lower level workers
May provide supervision to one to two other staff or lead a small work team
Provides guidance to students
Appointment Type:
RegularNumber of Months Employed Per Year:
12 Month Work PeriodTime Type:
Full timePay Grade:
PS805Application Instructions:
To apply for this position please click on Apply and complete the Employment Application. Please be prepared to enter or attach the following:
1) Resume/Curriculum Vitae
2) Letter of Application/Cover Letter
If you have questions regarding this application process please email or call or Toll Free: 1-.
Candidates must be legally authorized to work in the U.S. on an on-going basis without sponsorship. Immigration sponsorship is not available for this position.
Why Choose ISU
Iowa State Employees enjoy comprehensive health and work-life benefits including medical and dental; as well as:
Retirement benefits including defined benefit and defined contribution plans
Generous vacation holiday and sick time and leave plans
Onsite childcare (Ames Iowa)
Life insurance and long-term disability
Flexible Spending Accounts
Various voluntary benefits and discounts
Employee Assistance Program
Wellbeing program
Original Posting Date:
March 11 2026Posting Close Date:
March 18 2026Job Requisition Number:
R18786Required Experience:
IC
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Attending Iowa State University of Science and Technology (ISU) can be a whirlwind experience for some. ISU is a public land-grant institution offering higher education courses and programs with an emphasis on science, technology, and related areas. It's also home to the Cyclones athl ... View more
