Operations Business Analyst, PRS

London - UK

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Description

Business Data Analyst PRS Operations

The Operations Business Analyst role exists to ensure PRS Operations is continuously driving towards our target operating model by analysing current state and providing visibility to Operations management on gaps between making recommendations and ownership of deliverables as part of the execution plan.

This will be done in three key areas:

Data Understanding the data requirements for PRS and ensuring we maintain data quality and accurate reporting for Operations Management.
Systems Working closely with IT partners to act as the voice of operations when designing workflow
Process - Authorship and maintenance of PRS Processes; completing annual reviews and ensuring all documented processes remain fit for purpose by identification of waste and removal automation and re-engineering.

The role will act as a key control within PRS Business ensuring core processes are maintained reviewed and updated in line with business strategy and change agenda.

Key Responsibilities

Data Quality & MI Dashboard

Complete necessary data analysis for strategic projects and present clear findings to project stakeholders.
Ensure regular communication is established and maintained with the PRS Data Product Owner.
Manage BAU data quality.
Ensure PRS Operations are represented and data needs included in any data led projects from across the business

Process Documentations and Efficiencies

Develop and maintain our business process artefact library within ProMapps. Ensure business process and control changes are captured and communicated consistently across all areas of the organisation.
Work across PRS teams to upskill in the utilisation of process mapping. Including the reading and interpretation of our process maps driving a process mindset across the function.
Support the PRS Operations Manager and key stakeholders in the management of Third-Party vendors through on-boarding reporting & contract renewals
Ensure new partners are on-boarded correctly working closely with the Business stakeholders to ensure all processes/workflows are documented
Work closely with the PRS Audit and Training Manager to review and adapt UA Admin and Service Team processes to ensure high standards of efficiency and market expectations are met.

Continuous Improvement

Drive continuous improvement through further initiatives but also Lean thinking and culture. Encourages a culture of investigation process thinking and the pursuit of new ideas / better ways of working. Including identification and removal of waste in Operation processes.
Create an operating rhythm within the Operations Business unit to identify opportunities for process improvement.
Support the implementation of change initiatives as per the priorities set by the PRS Operations Manager.
Lead the delivery / coordination of other ad-hoc projects initiatives and mitigations as required
Implement continuous training and department support integration.
Work closely with Genpact to execute on process automation opportunities acting as subject matter expert.

Qualifications

Skills & Experience required:

A strong bias towards Continuous Improvement
Demonstrable experience of relationship negotiation and influencing skills
Ability to work within a virtual team
A solid understanding of how technology underpins operational solutions.
Organisational skills and eye-for-detail
Excellent communication skills both written and verbal
Ability to work under pressure and set high standards
Understanding of Underwriting/Operational processes products and practices.

Required Experience:

DescriptionBusiness Data Analyst PRS OperationsThe Operations Business Analyst role exists to ensure PRS Operations is continuously driving towards our target operating model by analysing current state and providing visibility to Operations management on gaps between making recommendations and owne...

Description

Business Data Analyst PRS Operations

This will be done in three key areas:

Data Understanding the data requirements for PRS and ensuring we maintain data quality and accurate reporting for Operations Management.
Systems Working closely with IT partners to act as the voice of operations when designing workflow
Process - Authorship and maintenance of PRS Processes; completing annual reviews and ensuring all documented processes remain fit for purpose by identification of waste and removal automation and re-engineering.

The role will act as a key control within PRS Business ensuring core processes are maintained reviewed and updated in line with business strategy and change agenda.

Key Responsibilities

Data Quality & MI Dashboard

Complete necessary data analysis for strategic projects and present clear findings to project stakeholders.
Ensure regular communication is established and maintained with the PRS Data Product Owner.
Manage BAU data quality.
Ensure PRS Operations are represented and data needs included in any data led projects from across the business

Process Documentations and Efficiencies

Develop and maintain our business process artefact library within ProMapps. Ensure business process and control changes are captured and communicated consistently across all areas of the organisation.
Work across PRS teams to upskill in the utilisation of process mapping. Including the reading and interpretation of our process maps driving a process mindset across the function.
Support the PRS Operations Manager and key stakeholders in the management of Third-Party vendors through on-boarding reporting & contract renewals
Ensure new partners are on-boarded correctly working closely with the Business stakeholders to ensure all processes/workflows are documented
Work closely with the PRS Audit and Training Manager to review and adapt UA Admin and Service Team processes to ensure high standards of efficiency and market expectations are met.

Continuous Improvement

Drive continuous improvement through further initiatives but also Lean thinking and culture. Encourages a culture of investigation process thinking and the pursuit of new ideas / better ways of working. Including identification and removal of waste in Operation processes.
Create an operating rhythm within the Operations Business unit to identify opportunities for process improvement.
Support the implementation of change initiatives as per the priorities set by the PRS Operations Manager.
Lead the delivery / coordination of other ad-hoc projects initiatives and mitigations as required
Implement continuous training and department support integration.
Work closely with Genpact to execute on process automation opportunities acting as subject matter expert.

Qualifications

Skills & Experience required:

A strong bias towards Continuous Improvement
Demonstrable experience of relationship negotiation and influencing skills
Ability to work within a virtual team
A solid understanding of how technology underpins operational solutions.
Organisational skills and eye-for-detail
Excellent communication skills both written and verbal
Ability to work under pressure and set high standards
Understanding of Underwriting/Operational processes products and practices.

Required Experience:

Key Skills

SQL
Agile
Business Analysis
Visio
Waterfall
Business Process Modeling
Requirements Gathering
User Acceptance Testing
Business requirements
SDLC
Systems Analysis
Data Analysis Skills

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About Company

Chubb

Chubb Life has been in Egypt since 2003. Chubb Life is the international life insurance division of Chubb - the world's largest publicly traded property and casualty insurance company by market capitalization.

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