Client Platform Engineer

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify peoples lives. With intelligent agreement management Docusign unleashes business-critical data that is trapped inside of documents. Until now these were disconnected from business systems of record costing businesses time money and opportunity. Using Docusigns Intelligent Agreement Management platform companies can create commit and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

Were looking for a Client Platform Engineer (macOS and Fleet Operations) with deep expertise in macOS Jamf and large-scale endpoint this role youll be a key contributor to the ongoing evolution of our Mac fleet management and Digital Employee Experience (DEX) ensuring our endpoints remain secure reliable and performant at enterprise scale. Your focus will be on day-to-day fleet health patching vulnerability management operational excellence and user experience optimization across thousands of macOS devices globally. Youll partner closely with Security IT Operations and the business teams to proactively identify trends prevent incidents and continuously raise the bar on endpoint reliability.

This position is an individual contributor role reporting to the Sr. Manager Client Platform Engineering.

Responsibility

• Own the operational health and lifecycle management of the macOS fleet ensuring stability security and performance at scale

• Configure maintain and optimize Jamf Pro policies profiles smart groups and workflows to support enterprise macOS environments

• Lead OS and application patching operations balancing security compatibility and user experience

• Develop and maintain automation and scripting (Bash Python PowerShell where applicable) to reduce manual effort and improve fleet consistency

• Monitor and improve digital employee experience (DEX/DEM) using telemetry and endpoint visibility tools including Zscaler Digital Experience (ZDX) or similar platforms

• Analyze fleet health signals to identify trends degradation patterns and emerging issues before they impact users

• Partner with Security teams to ensure compliance with endpoint security baselines and conditional access requirements

• Drive continuous improvement of endpoint performance boot time login experience application reliability and network experience

• Act as a technical escalation point for complex macOS issues providing root-cause analysis and long-term remediation

• Benchmark our macOS environment against industry best practices and enterprise standards recommending improvements where appropriate

• Collaborate cross-functionally with IT Support Identity Network and Workplace teams to deliver a cohesive end-user experience

• Support occasional off-hours or weekend work for critical fleet operations

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a positions job designation depending on business needs and as permitted by local law.

Basic

• Bachelors degree in Computer Science or a related technical field or equivalent practical experience.

• 5 years of experience in IT with a strong focus on macOS fleet management and end-user computing in enterprise environments

• Experience with Jamf Pro in large-scale macOS deployments

• Experience with macOS internals security controls and device lifecycle management

• Experience managing OS and third-party application patching at scale

• Scripting experience in Bash with an automation first mindset

• Experience operating in large complex enterprise environments with global user populations

• Experience with endpoint telemetry fleet health dashboards and troubleshooting using data and signals

• Experience working with tools such as GitHub ServiceNow Jira and Confluence

Preferred

• Strong scripting skills in Python with an automation first mindset

• Strong analytical and problem-solving skills with the ability to translate data into operational improvements

• Excellent communication skills and the ability to collaborate across technical and non-technical teams

• Experience with Digital Employee Experience (DEX/DEM) or endpoint visibility platforms (e.g. Zscaler ZDX or similar)

• Exposure to proactive fleet monitoring trend analysis and performance optimization techniques

• Experience applying AI-assisted or data-driven insights to endpoint operations (e.g. anomaly detection predictive trends noise reduction)

• Familiarity with Zero Trust concepts and their impact on endpoint and user experience

• Experience supporting or benchmarking environments with tens of thousands of endpoints

• Strong operational discipline with a bias toward reliability standardization and continuous improvement

• Ability to operate independently while collaborating effectively in a globally distributed team

• Interest in evolving endpoint operations toward self-healing proactive and insight-driven models

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge skills and experience.

Based on applicable legislation the below details pay ranges in the following locations:

California: $X/hour - $X/hour or $X - $X base salary

Illinois Colorado Massachusetts and Minnesota: $X/hour - $X/hour or $X - $X base salary

Washington Maryland New Jersey and New York (including NYC metro area): $X/hour - $X/hour or $X - $X base salary

Washington DC: $X/hour - $X/hour or $X - $X base salary

Ohio: $X/hour - $X/hour or $X - $X base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time permanent basis without the need for current or future sponsorship.

Working here

Docusign is committed to building trust and making the world more agreeable for our employees customers and the communities in which we live and work. You can count on us to listen be honest and try our best to do whats right every day. At Docusign everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed to be heard to exchange ideas openly to build lasting relationships and to do the work of their life. Best of all you will be able to feel deep pride in the work you do because your contribution helps us make the world better than we found it. And for that youll be loved by us our customers and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation or a religious accommodation during the application process please contact us at .

If you experience any issues concerns or technical difficulties during the application process please get in touch with our Talent organization at for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska Hawaii Maine Mississippi North Dakota South Dakota Vermont West Virginia and Wyoming.

Its important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience skill aptitude and a can-do approach. We will not discriminate based on race ethnicity color age sex religion national origin ancestry pregnancy sexual orientation gender identity gender expression genetic information physical or mental disability registered domestic partner status caregiver status marital status veteran or military status or any other legally protected category.

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