Outreach & Enrollment Coordinator-PACE

PACE a member of Empath Healthis seeking a meticulous and goal-driven Enrollment & Outreach Coordinatorto join our interdisciplinary PACE team in Tampa FL. In this role the PACE Enrollment & Outreach Coordinator accountable for coordinating events in the community and in the centers providing tours within the center for potential participants families and caregivers assisting the Outreach and Enrollment with various tasks including scheduling the PACE eligibility and enrollment intake process creating outreach flyers for community and in-center events.

What is PACE

The Program of All-Inclusive Care for the Elderly (PACE) is a unique care model designed to help older adults remain safe and independent in their own homes.

• Relationship-Based Care with Real Impact: Build long-term connections with participants supporting them through all stages of carethis is a meaningful alternative to traditional inpatient or facility-based care.
• Team-Driven Preventive Focus: Collaborate closely with physicians social workers therapists and other clinicians in a proactive care model focused on prevention wellness and holistic well-being.

What Youll Do

• Answer calls from prospective participants and conduct follow-up calls to referrals while providing great customer service explaining the Empath Health PACE enrollment process and converting all inbound inquiries to home visits or tours.
• Run Medicaid eligibility for PACE enrollment and when needed assign possible enrollments to the Medicaid team for application support.
• Demonstrate in-depth knowledge of PACE.
• Schedule of initial home visits tours intake visits and any other pre-enrollment visits necessary as well as coordinating transportation to the center for pre-enrollment visits and/or tours.
• Coordination of community events and in-center events including creating necessary flyers and ordering essential marketing materials.
• Aid VP of Business Development and the Outreach and Enrollment team with meeting facilitation using available A/V to document tasks follow-ups notations and assignments of team in current CRM.
• Assist with PR marketing outreach and enrollment projects as needed.

Why Join Empath Health

• Earn Competitive Pay:Your skills and contributions are recognized and rewarded.
• Benefits & Wellness:Medical dental vision life insurance retirement with company match plus wellness programs to support your mind and body.
• Industry-Leading PTO:5 weeks to rest recharge and live your Full Life.
• Grow Your Career:CEU support tuition reimbursement and advancement opportunities.
• Make a Difference:Join a mission-driven team dedicated to kindness compassion and Full Life Care for All.

What Youll Need

• Associates degree in a relevant field bachelors degree preferred
• Two (2) years of relevant experience preferred
• Strong customer service orientation
• Ability to work independently with minimal supervision
• Reliable means of transportation
• Experience in CRM software is preferred.
• Bilingual a plus.

What Youll Find at Empath Health

Unified in empathy we serve our communities through extraordinary Full Life Care for All.
Empath Health is a not-for-profit healthcare organization providing Full Life Care through a connected network of services across Florida including hospice home health grief care geriatric primary care elder care (PACE) HIV and sexual health (EPIC) and dementia support.
Full Life Care means caring for the whole person body mind and spirit with empathy and dignity. Our care goes beyond medicine to help people feel seen supported and valued at every stage of life.
At Empath Health youll find purpose partnership and possibility in a culture where compassion drives excellence and every team member helps make lifes journey more meaningful.

Required Experience:

IC