Lead Director – HR, Admin & Operations

Position Overview:
The Lead Director HR Admin & Operations is a senior leadership role responsible for driving the strategic and operational effectiveness of Human Resources Administration and overall organizational initiatives. This position provides oversight of HR operations payroll benefits employee engagement facilities management and RFP/project management while serving as a trusted business partner to leadership. The Lead Director ensures operational efficiency supports organizational growth initiatives and fosters a culture of high performance accountability and engagement.

Key Responsibilities:

1. Human Resources Leadership

• Oversee end-to-end HR operations including payroll benefits administration HRIS management compliance and policy enforcement.

• Lead employee engagement initiatives to enhance morale retention and alignment with company values and strategic goals.

• Serve as the primary point of contact for employee relations issues including conflict resolution performance management disciplinary actions and terminations.

• Develop and implement HR strategies in partnership with business leaders to support organizational objectives workforce planning and succession planning.

• Act as an HR business partner to department heads providing guidance on talent acquisition workforce development retention and performance optimization.

2. Operations Administration & RFP Management

• Manage administrative functions and facilities operations to ensure a safe efficient and compliant workplace.

• Build review and manage Requests for Proposals (RFPs) ensuring deadlines vendor coordination and deliverables are met.

• Develop and maintain project plans timelines risk trackers and milestone dashboards to drive organizational initiatives.

• Coordinate cross-functional teams including Sales Operations Technology Finance Compliance and Community Partners to ensure smooth execution of business objectives.

• Track key performance indicators (KPIs) and provide leadership-ready status reporting on operational and HR metrics.

• Drive accountability for deliverables and deadlines ensuring teams meet organizational expectations.

3. Strategic Initiatives & Growth Support

• Support partnership launches mergers/acquisitions and expansion into new markets by providing operational readiness guidance.

• Assist with vendor selection contract negotiations implementation and ongoing management to ensure alignment with company goals.

• Anticipate operational or HR challenges and proactively implement solutions to prevent disruptions.

• Partner with leadership to align HR administrative and operational strategy with overall business objectives.

4. Project Management & Cross-Functional Leadership

• Lead strategic initiatives from conception through execution ensuring objectives are met on time and within budget.

• Build and maintain detailed project plans monitor progress manage risks and communicate status updates to stakeholders.

• Foster collaboration across teams promoting a culture of accountability transparency and results-oriented performance.

5. Compliance & Risk Management

• Ensure compliance with federal state and local employment laws regulations and organizational policies.

• Maintain accurate documentation for HR operations and RFP processes audits and reporting.

• Identify operational and HR risks develop mitigation strategies and escalate issues when necessary.

Qualifications:

• Bachelors degree in Human Resources Business Administration or related field (Masters degree preferred).

• 10 years of progressive experience in HR administration operations and project/RFP management ideally in multi-functional organizations.

• Strong background in employee relations HR strategy payroll benefits operational management and RFP/vendor processes.

• Proven experience leading cross-functional teams managing complex projects and driving organizational change.

• Exceptional analytical problem-solving and decision-making skills.

• Excellent communication and interpersonal skills with the ability to influence at all organizational levels.

Core Competencies:

• Strategic leadership and organizational vision

• Operational excellence and process improvement

• Employee engagement and talent management

• Project and RFP management

• Cross-functional coordination and collaboration

• Data-driven decision-making and reporting

• Risk management and compliance oversight