Client Service Technical Consultant (L2)

Gurugram - India

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Unifocus is an integrated workforce management software platform offering intelligent automation for daily work orders management housekeeping activities facility maintenance survey solutions scheduling & labour management and time & attendance built for the hospitality market and other dynamic scheduling environment.

We support hotels restaurants casinos and more with our innovative web-based and mobile software suite. Some of the chains we work with include Hilton Rosewood Shangri La Accor IHG Hoxton Corinthia Oetker Collection etc. We are a small but growing team and youll have opportunities to express yourself and make meaningful contributions to our products and the company.

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About the job

As a Client Service Technical Consultant you will be responsible for providing Tier 2 (L2) support to our clients by researching diagnosing troubleshooting issues and resolving incidents and providing support for software bugs and other technical problems.

What will you do

Act as an L2 technical support resource responsible for troubleshooting and resolving production issues across AWS-hosted infrastructure application integrations and operating system environments while serving as an escalation point for complex incidents and service requests

Troubleshoot complex technical issues across:

application services

external interfaces and integrations

networking and connectivity

IIS configuration and web services.

Support the L1 team in resolving high-priority incidents within defined SLA timelines..

Document interface testing troubleshooting steps and operational handovers.

Analyze application and system logs to diagnose incidents and identify root causes.

We are looking for:

Strong system administration skills across Linux and Windows Server environments.

Hands-on experience with AWS cloud infrastructure (EC2 CloudWatch Load Balancers).

Working knowledge of system integrations including APIs file-based interfaces and scheduled data integrations.

Strong analytical and troubleshooting skills.

Possess a good understanding of Internet-based technologies including DNS Security IP Routing SSH FTP HTTP/HTTPS Email Routing etc.

The Unifocus experience:

Our Culture Statement: Thriving Together Achieving Greatness

To support our culture mission we have four core culture values of Unite Inspire Empower and Excel. Each value representing a set of key traits that define how we live and breathe our culture every day.

We UNITE globally combining our diverse talents perspectives and expertise. With professionalism and a touch of fun we inspire and empower each other to excel. Together we deliver exceptional value challenge norms and leave a lasting impact within the hospitality industry.

In addition to a competitive salary we offer:

Health insurance

Paid time off

A hybrid environment that promotes a healthy work-life balance

Parental leave

Professional development assistance

Referral program

Required Experience:

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