Transcend Global Cutover & Hypercare Director IM

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at .

As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.

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About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments finding cures and pioneering the path from lab to life while championing patients every step of the way. Learn more at Medicines Transcend is a global business transformation program that will modernize our foundational transactional processes and harmonize them into one clean ERP as a standardized platform for growth and efficiency gains.

This program will simplify the Pharmaceutical ERP landscape from seven to one standardizing processes to have a cost-effective fitforpurpose digital backbone that will enable us to support the Pharmaceutical business with agility. Additionally the program will remediate the endoflife system exposure that we risk towards the end of this decade

Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings we recommend focusing on the specific country(s) that align with your preferred location(s):

• United States Requisition Number: R061714

• Belgium Ireland Italy France Spain Portugal Germany and Netherlands Requisition Number: R-063794

• Switzerland Requisition Number: R-063795

Remember whether you apply to one or all of these requisition numbers your applications will be considered as a single submission.

We are searching for the best talent for Innovative Medicine (IM) Transcend: Global Cutover & Hypercare Director! This hybrid position will be located in Titusville New Jersey (USA). Alternate hybrid locations may be considered at other Innovative Medicine Supply Chain (IMSC) hubs such as Beerse Belgium; Cork Ireland; Cologno Monzese Italy; Issy-les-Moulineaux France; Madrid Spain; Porto Salvo Portugal; Neuss Germany; Leiden Netherlands; and Zug or Schaffhausen Switzerland.

The Global Cutover & Hypercare Director is responsible for leading the endtoend strategy readiness execution for Business Cutover and post-Golive hypercare for multiple IM Transcend releases. This senior leader standardizes runbooks and tooling and orchestrates crossfunctional teams to ensure predictable compliant and lowdowntime transitions. This role partners closely with Deployment PMO Business and Technology leaders to manage rehearsals validate data migration readiness coordinate hypercare stabilization be responsible for issue triage track metrics and drive continuous improvement. Additionally this role will define and lead the hypercare model ensuring rapid stabilization after launch and a smooth transition to steady state support through a dedicated Hypercare team.

KEY RESPONSIBILITIES:

• Own and govern a global riskbased cutover and hypercare methodology ensuring consistency and repeatability across IM Transcend releases

• Develop and maintain standardized cutover runbooks tooling templates governance practices and documentation requirements

• Lead integrated cutover planning including readiness tasks dependencies resource assignments success metrics and rollback procedures

• Direct mock cutovers rehearsals environmental readiness checks and data migration validation to ensure predictable execution

• Orchestrate production cutovers across applications data infrastructure and business processes to minimize downtime and operational disruption

• Lead and develop a global network of Business Cutover Leads and crossfunctional deployment teams; manage capacity and readiness

• Define and operate the hypercare stabilization model including incident management workflows escalation channels rosters SLAs and stabilization checkpoints

• Coordinate vendor and thirdparty responsibilities across cutover and hypercare ensuring clarity and alignment on SLAs and deliverables

• Implement and monitor metrics measuring readiness execution quality downtime defects and value realization; drive continuous improvement

• Provide transparent status risk and mitigation reporting to senior leadership and program governance bodies

• Champion automation orchestration tools and generativeAIenabled enhancements to increase speed predictability and standardization

• Integrate cutover and hypercare deliverables into program stagegate governance and readiness assessments

• Capture lessons learned across releases and translate them into actionable improvements for future deployments

QUALIFICATIONS:

EDUCATION:

• Minimum of a Bachelors / University or equivalent degree required; Advanced degree (Masters or MBA) and/or a focused degree in Supply Chain Business Business Management Engineering IT Technical/Scientific or a related field preferred

• Certifications preferred: PMP/FPX APICS ISTQB Lean/Six Sigma or equivalent

EXPERIENCE AND SKILLS:

Required:

• Minimum 10 years of relevant work experience

• Proven success leading global cutover or deployment teams supporting large-scale business transformation programs

• Demonstrated program and project management skills including orchestration planning and readiness execution

• Deep expertise in ERP cutover planning and execution including ramp-down/up coordination mock cutovers data migration readiness environmental validation and contingency planning

• Extensive experience leading hypercare stabilization incident triage issue resolution and transition into steadystate operations

• Strong understanding of complex system landscapes integrations Data migration dependencies and infrastructure transitions

• Experience operating within regulated (e.g. SOX GxP CSV SDLC) environments with strong process and documentation discipline

• Proficiency with SAP S/4HANA including architecture integration points and supporting tools; familiarity with Fiori modules is a plus

• Strong facilitation communication and stakeholderengagement skills across business IT system integrators validation partners and global/regional teams

• Peoplemanagement experience (coaching mentoring developing teams)

Preferred:

• Industry experience in Pharmaceuticals or Life Sciences

OTHER:

• Requires proficiency in English (written and verbal) to communicate effectively and professionally

• Requires up to 25% domestic and international travel depending on work location and business needs

• Requires the ability through our flexible work policy to work onsite a minimum of three days per week with the option for two remote workdays

#LIHybrid

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