Transport and Repatriation Manager in Viking Travel Care has the overall day-to-day responsibility for managing the transport and repatriation team and the delivery of travel assistance transport and repatriation services according to agreements and contracts.
The role reports to Director of Travel Care.
Responsibilities
Management guidance support and coaching of Viking Travel Cares transport team
Overseeing all medical transport and repatriation operations ensuring safe medically appropriate and efficient execution
Ensuring adherence to agreed processes procedures and quality standards particularly related to transport assignments
Ensuring compliance with aviation medical requirements IATA guidelines and internal medical protocols
Training and support for case handlers and operational teams regarding complex and highrisk transport cases
Coordinating with medical team partners and stakeholders to ensure correct processes and recourses FittoFly evaluations and transport decisions
Maintaining oversight of documentation case quality and operational accuracy
Planning for the right resources recruit on- and offboard staff
Participating and contributing to projects and processes aiming at development of Travel Care services
Qualifications
Leadership experience from a comparable environment with skills for building and developing teams and individuals.
Several years experience with medical transport and repatriation for travel insurance customers including co-transports and complex medical transports
Relevant higher education preferably from one of the industries like insurance customer relations international topics travel sector health sector law.
Clear communicator and a good people manager
Fluent in English and either a Nordic language or Spanish (additional languages are a plus).
Fluency in English both written and spoken
Fluency in either a Nordic language or Spanish
Additional languages are a plus
Personal traits
Passion for helping people
Independent and structured
Entrepreneurial mindset; gets things done
Solution-focused with flexible mindset
Thrives in a hectic environment
Employment type
Fulltime.
Workplace
Primarliy Torrevieja or Fuengirola in Spain.
Start date
As soon as possible / To be agreed
Application deadline
29 March 2026. Applications will be evaluated continuously so please apply at earliest convenience.
Videos about Viking Travel Care
Viking Assistance Group is a leading assistance operator within roadside assistance and insurance. Viking has offices in Oslo Stockholm Copenhagen Helsinki Tallinn and in two locations in Spain:Torrevieja and Fuengirola. We serve our customers through an extensive nationwide network o ... View more