Enterprise Key Account Manager (SaaS)
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Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Who we are
Besedo is a tech company delivering Trust & Safety solutions to online marketplaces worldwide. Every year we review and moderate over 500 million pieces of user-generated content and block more than 40 million fraud attempts helping online platforms stay safe and trusted for millions of users.
Besedo has headquarters in Stockholm (Sweden) and employs over 350 employees in 5 offices in different countries.
Implio is our all-in-one SaaS moderation platform that combines state-of-the-art AI (deep learning NLP computer vision) with a powerful user interface for human moderation and advanced analytics. The result is an easy-to-use content moderation solution that enables companies to reduce risks protect their users and build safer online environments.
Learn more about Implio in thisvideo and discover more about Besedo on ourwebsite.
Overview
The Key Account Manager (KAM) is responsible for driving long term strategic value and revenue growth within our most important enterprise accounts. Reporting directly to the Chief Commercial Officer this Stockholm-based hybrid role offers strong exposure to Besedos European enterprise customers and includes travel across Europe. This role combines deep technical discussions with consultative sales expertise to ensure our customers extract maximum value from our SaaS solutions.
The KAM will serve as the primary commercial and strategic point of contact for enterprise customers fostering trusted relationships understanding complex customer needs and identifying opportunities to expand our footprint.
Key Responsibilities
1. Account Ownership & Strategy
Own and manage a portfolio of high-value international enterprise customers acting as the single point of accountability for relationship success and commercial outcomes.
Develop strategic account plans focused on long-term growth product adoption renewal success and customer satisfaction.
Identify and drive multi-year expansion opportunities including upsell cross-sell and enterprise-wide rollouts.
2. Customer Relationship Management
Build trusted advisor relationships with senior stakeholders across C-level (CTOCOOCFO) Procurement Security/Trust & Safety.
Facilitate executive business reviews strategic alignment conversations and solution roadmap discussions.
Proactively address customer challenges and ensure customers realize measurable business value.
3. Technical Expertise & Solution Guidance
Maintain deep technical understanding of our product suite integrations enterprise architecture and customer environments.
Collaborate closely with Solution Engineers and Product teams to translate complex business requirements into scalable SaaS solutions.
Stay informed on industry trends security requirements and emerging technologies relevant to enterprise SaaS.
4. Commercial Management
Lead and own the full commercial sales cycle within existing accounts including negotiations pricing strategy contract renewals and multi-year agreements.
Forecast revenue accurately and maintain strong pipeline discipline.
Ensure customer commitments align with company financial goals and operational capabilities.
5. Cross-Functional Collaboration
Partner with Customer Success Implementation Product Marketing and Support teams to ensure seamless customer experiences across the entire lifecycle.
Provide customer insights that influence product roadmap decisions and go-to-market strategies.
Advocate internally for customer needs while ensuring alignment with business priorities.
Qualifications & Experience
Required
5 years of experience in B2B SaaS enterprise sales or key account management owning large commercial relationships.
Proven track record of managing and growing enterprise accounts ideally with multi-stakeholder complex sales cycles.
Strong technical acumen; ability to understand API-based integrations cloud infrastructure fundamentals data workflows and enterprise security concepts.
Demonstrated experience negotiating enterprise contracts including pricing legal security and compliance considerations.
Excellent communication relationship-building and executive engagement skills.
Fluent in English.
One additional European language (such as German Spanish French or Italian)
Preferred
Experience working in a high-growth SaaS or subscription-based business.
Background collaborating with global enterprise organizations across multiple industries.
Familiarity with CRM systems (e.g. HubSpot) and account planning frameworks.
Success Metrics
Net Revenue Retention (NRR)
Account expansion and upsell achievements
Renewal performance and churn reduction
Product adoption and usage growth
Customer satisfaction and reference ability
Strategic depth of customer relationships
What Its Like to Work With Us
At Besedo people from diverse cultures and backgrounds come together with shared values:
We are action-oriented and focused on meaningful outcomes
We support each others growth and succeed as a team
We continuously learn share knowledge and enjoy the journey
We offer a flexible hybrid work environment designed to support both performance and well-being.
Key Skills
- SAAS
- Customer Service
- Cloud
- Healthcare
- Account Management
- CRM
- Salesforce
- Infrastructure
- Client Relationships
- New Customers
- Territory
- Trade shows
- Sales Goals
- Sales Process
- Analytics
About Company
Who we areAt Besedo we protect people where they meet online. Our work helps online businesses keep their communities safe and create experiences built on trust respect and care.Our technology does the heavy lifting. We build intelligent tools and train advanced AI models to stop harm ... View more
