Clinical Supervisor Outpatient

APPLICATION DEADLINE: 03/17/2025

Job Summary:

The Clinical Supervisor Outpatient provides direct leadership and operational management for the outpatient operating room staff catheterization lab team and procedural staff ensuring safe efficient and high-quality patient care through the consistent daily execution of established departmental standards and processes.

The Clinical Supervisor serves as the first line of leadership for departmental operations including quality and patient safety staffing and workforce management and operational flow. The Clinical Supervisor is accountable for supervision of Charges and departmental staff supporting staff performance addressing issues in real time and ensuring compliance with established policies and procedures. This position executes and operationalizes departmental goals and initiatives and partners closely with the Surgical Services Manager on complex operational workforce or physician related matters requiring escalation beyond routine operational scope.

Essential Job Functions

Operational

• Utilize the nursing process of assessment planning implementation and evaluation to direct and oversee daily clinical care delivery within assigned areas
• Ensure departmental staff compliance with all relevant regulatory requirements including those set forth by state and federal agencies as well as accrediting bodies such as The Joint Commission
• Actively participate in and collaborate with organizational leaders during root cause analyses and/or high priority reviews providing frontline insight and implementing corrective actions within the department
• Implement process improvements as a result of root cause analyses high priority reviews or other quality initiatives
• Utilize AORN and other resource materials to implement and operationalize quality and performance improvement programs instructing staff and ensuring adherence to updated standards
• Collaborate with the Infection Preventionist Registered Nurse on compliance with accreditation requirements patient safety initiatives and risk mitigation strategies ensuring daily practice reflects required standards
• Manage successful completion of quality audits and communicate results to the Surgical Services Manager identifying operational barriers and corrective action
• Ensure adequate equipment and stock levels in each area to support uninterrupted daily operations
• Identify and manage defective equipment in a timely fashion coordinating repair or replacement within approved processes
• Provide operational input and justification for capital and supply needs to the Surgical Services Manager; monitor departmental supply utilization and identify cost-containment opportunities
• Complete annual review of unit policies and ensure staff awareness and compliance

Workforce Management

• Directly manage supervise and develop Charges and departmental staff including assignment of work oversight of daily performance and accountability for conduct and outcomes
• Ensure adequate communication of pertinent information as it relates to hospital operations to all departmental staff through staff meetings huddles one-on-one meetings and electronic communication
• Lead departmental staff meetings including creation of agendas and follow-up on operational action items
• Independently conduct and manage employee performance management processes for direct reports including annual evaluations counseling discipline feedback and development planning escalating significant matters to the Manager as appropriate
• Collaborate with the Human Resources Department in conducting interviews and making hiring decisions
• Monitor training and education of staff and lead competency validation and professional development efforts to ensure operational readiness
• Serve as the primary driver of employee engagement within the department implementing engagement initiatives and addressing concerns in real time
• Support the Charge in overseeing daily operations and workflow and act as back-up Charge in their absence ensuring continuity of patient care and staffing coverage
• Develop and manage daily and weekly staffing schedules within approved FTE and budget parameters; provide input to the Manager regarding staffing needs and operational trends
• Manage payroll for staff members on a bi-weekly basis ensuring accuracy and adherence to approved budgeted hours prior to Manager review and approval
• Ensure successful and timely completion of competencies and orientation in collaboration with Preceptors and Employee Education ensuring accountability for compliance
• Perform quality 90-day evaluations on departmental new hires in a timely fashion
• Manage the clinical assist and student intern onboarding experience and ongoing performance management

Physician Relations

• Serve as the primary operational liaison between nursing staff and providers for day-to-day procedural and workflow matters
• Coordinate daily care delivery between nursing and medical staff to ensure seamless patient care and optimal outcomes
• Address routine conflicts or issues that arise between nursing staff and providers in a timely and effective manner escalating complex or recurring concerns to the Surgical Services Manager
• Participate in quality improvement initiatives with physicians by implementing agreed-upon process changes within daily operations

Miscellaneous

• Serve on committees as designated by the Surgical Services Manager representing frontline operational perspectives
• Participate in the administrator on-call rotation managing operational issues within scope and escalating organizational-level concerns appropriately

Perform other duties as assigned

Knowledge Skills and Abilities:

• Medical terminology
• Electronic Medical Records (EMR) systems
• Quality assurance and accreditation standards
• Intermediate computer proficiency
• Carry out customer service standards
• Capacity to work independently and as part of a multidisciplinary team
• Prioritize tasks effectively through managing workload based on urgency and importance
• Continuously learn and improve through staying up to date on job specific trends policies and new technologies
• Demonstrated knowledge of outpatient surgical and procedural services including operating room workflow catheterization laboratory procedures and patient care processes across pre-procedure intra-procedure and recovery phases
• Successfully demonstrate organization-wide performance review competencies
• Take ownership of outcomes both successes and challenges and model responsibility
• Set clear expectations and provide regular feedback to ensure team alignment with goals
• Recognize and address skill gaps within the team
• Understanding of healthcare regulations and accreditation requirements including TJC CMS OSHA HIPAA
• Quality work including attention to detail and accuracy
• Lead and motivate employees through organizational changes process improvement and new initiatives
• Provide day-to-day coaching to improve employee performance and engagement
• Strong verbal written and interpersonal communication skills across all levels at the organization
• Continuously learn and improve through staying up to date on job specific trends policies and new technologies
• Identify opportunities for process improvement and implement creative solutions
• Address staff concerns resolve disputes and promote a positive work environment
• Investigate and respond to employee relations or safety issues escalating as appropriate
• Employment laws and regulations and human resources policies and best practices
• Ethical judgment and integrity in decision-making
• Basic understanding of budgeting payroll and cost containment principals in a healthcare environment
• Interpret and enforce human resources compliance and safety policies and protocols to guide individuals in daily operations
• Build collaborative and positive cross-departmental relationships
• Balance competing priorities and meet organizational goals in a fast-paced environment
• Successfully demonstrate organization-wide performance review competencies

Qualifications Knowledge & Ability:

• Demonstrates eligibility for employment in the U.S.
• Associate Degree in Nursing (ADN) from an accredited nursing program required
• Bachelors degree in nursing (BSN) from an accredited nursing program preferred
• Current RN licensure in the State of Wisconsin
• BLS certification is required upon hire
• Must obtain ACLS and PALS certification within six (6) months of hire
• Must possess a cell phone that interfaces with the organizations secure messaging system

Benefits:

• Comprehensive health dental and vision insurance
• Health Savings Account with an employer contribution
• Company paid life insurance
• Free meals
• Free scrubs with laundry service
• PTO
• 401(k) retirement plan with 4% company match
• Tuition reimbursement
• Wellness reimbursement

Equal Employment Opportunity & Work Force Diversity

Our organizationis an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race color creed sex religion marital status age national origin or ancestry physical or mental disability medical condition parental status sexual orientation veteran status genetic testing results or any other consideration made unlawful by federal state or local laws. This practice relates to all personnel matters such as compensation benefits training promotions transfers layoffs our organizationiscommitted to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information please review theKnow Your Rightsnotice from the Department of Labor.

Required Experience:

Manager