Information TechnologyUSA USAEngineer
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Job Location:
Monthly Salary:
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
**Please strictly adhere to the following resume naming convention:
ALL CAPS NO SPACES B/T UNDERSCORES
PTNUSGBAMSREQIDCANDIDATEBEELINEID
i.e. PTNUS9999999SKIPJOHNSON0413
Bill Rate $35 -$45/hr
MSP Owner: Felix Avalos
Location: Miami FL
Duration: 6 months
GBaMS ReqID:
Job Summary
We are seeking an experienced Mac Support Engineer to provide onsite technical support for macOS devices in a corporate environment based in Miami. This is a short-term project-based engagement (3-5 months) requiring hands-on expertise in Apple hardware macOS troubleshooting and end-user support.
Key Responsibilities
Provide onsite Level 12 support for macOS devices applications and peripherals
Install configure and troubleshoot MacBooks iMacs and macOS operating systems
Diagnose and resolve hardware software application and network-related issues
Support Apple services including Apple ID iCloud File Vault and Time Machine
Perform macOS upgrades security patching and software deployments
Provision and decommission Mac devices for user onboarding and offboarding
Coordinate with vendors for hardware repairs and replacements
Document incidents requests and resolutions in a ticketing system
Deliver excellent customer service and provide end-user guidance as needed
Required Skills
Qualifications
3-5 years of hands-on experience supporting macOS in an enterprise environment
Strong knowledge of macOS troubleshooting and Apple hardware diagnostics
Experience with MDM solutions (JAMF - Optional)Understanding of networking fundamentals (Wi-Fi VPN TCPIP DNS)Familiarity with ticketing systems such as Fresh service
Knowledge of Mac security best practices
Strong communication and customer service skills
Ability to work independently in an onsite support environment
Preferred Qualifications
Apple certification such as Apple Certified Support Professional (ACSP)Basic scripting knowledge (Bash)ITIL knowledge or experience working in structured IT environments Project Code :
ALL CAPS NO SPACES B/T UNDERSCORES
PTNUSGBAMSREQIDCANDIDATEBEELINEID
i.e. PTNUS9999999SKIPJOHNSON0413
Bill Rate $35 -$45/hr
MSP Owner: Felix Avalos
Location: Miami FL
Duration: 6 months
GBaMS ReqID:
Job Summary
We are seeking an experienced Mac Support Engineer to provide onsite technical support for macOS devices in a corporate environment based in Miami. This is a short-term project-based engagement (3-5 months) requiring hands-on expertise in Apple hardware macOS troubleshooting and end-user support.
Key Responsibilities
Provide onsite Level 12 support for macOS devices applications and peripherals
Install configure and troubleshoot MacBooks iMacs and macOS operating systems
Diagnose and resolve hardware software application and network-related issues
Support Apple services including Apple ID iCloud File Vault and Time Machine
Perform macOS upgrades security patching and software deployments
Provision and decommission Mac devices for user onboarding and offboarding
Coordinate with vendors for hardware repairs and replacements
Document incidents requests and resolutions in a ticketing system
Deliver excellent customer service and provide end-user guidance as needed
Required Skills
Qualifications
3-5 years of hands-on experience supporting macOS in an enterprise environment
Strong knowledge of macOS troubleshooting and Apple hardware diagnostics
Experience with MDM solutions (JAMF - Optional)Understanding of networking fundamentals (Wi-Fi VPN TCPIP DNS)Familiarity with ticketing systems such as Fresh service
Knowledge of Mac security best practices
Strong communication and customer service skills
Ability to work independently in an onsite support environment
Preferred Qualifications
Apple certification such as Apple Certified Support Professional (ACSP)Basic scripting knowledge (Bash)ITIL knowledge or experience working in structured IT environments Project Code :
Key Skills
- Environment
- Information Management
- Actuarial
- Banking Operations
- Linux
