Marketing Coordinator II

Charlotte, VT - USA

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Marketing Coordinator II

Location: Charlotte NC 28216/Hybrid

Note: Charlotte Hybrid: 3 days in off 2 days remote. Shortlisting 3/16. Travel Requirements: Not Applicable. Hours of work/work schedule/flex-time: 40 hours. Reports to: Manager Customer Education. This position does not support immigration sponsorship.

Summary of Job:

The Training Coordinator Customer Education supports global customer education initiatives by coordinating training programs events and marketing efforts that promote product awareness and customer engagement. This role collaborates with cross-functional teams including marketing engineering and sales to plan and execute both in-person and virtual training events. The position ensures training programs align with business strategy while maintaining customer education records managing event logistics and supporting customer relationships across multiple markets.

Must-have/Required skills:

Bachelors degree in Marketing Communications or related field
2 years of experience in marketing communications event planning or related roles
Strong planning and organizational skills
Excellent interpersonal and communication skills
Strong attention to detail and problem-solving abilities
Ability to gather and analyze data to support program improvements
Ability to coordinate multiple training events and projects simultaneously
Basic knowledge of fiber optic networks
Proficiency in Microsoft Office (Word Excel PowerPoint)

Nice-to-have Skills:

Experience in training coordination or instructional delivery
Experience with event planning software such as Cvent
Experience using CRM or marketing platforms such as Salesforce and Marketo
Familiarity with webinar platforms such as AdobeConnect or WebEx Event Center
Experience with social media marketing platforms such as LinkedIn
Knowledge of customer education programs or technical training environments

Key Responsibilities and Duties:

Support the growth and maintenance of the customer training program aligned with global marketing initiatives
Collaborate with Channel Marketing Regional Marketing Sales Engineers Product Line Managers and Engineering Services to identify customer education opportunities
Develop and project manage training events (live and virtual) to support sales strategies in In-Building Networks Data Centers and Carrier markets
Work with subject matter experts including Systems Engineering Field Engineering and Application Engineers to develop training content and curriculum
Coordinate with engineering teams to build and maintain product samples and equipment used in training sessions
Work with distribution branch managers and sales teams to coordinate logistics for live training events
Create and manage promotional campaigns using social media marketing automation platforms and traditional marketing channels
Maintain customer education certifications and program records and generate reports on program results
Use event management software (Cvent) to manage event registration promotion and reporting
Establish and maintain relationships with external vendors and suppliers as needed
Manage activities within an approved customer education budget
Provide basic customer support to program members and training participants
Maintain and improve training program databases documentation and operational processes
Represent the organization professionally while delivering high-quality customer education experiences

Tools & Software Used:

Microsoft Office (Word Excel PowerPoint)
SharePoint
Marketo (Marketing Automation Software)
Webinar platforms (AdobeConnect WebEx Event Center)
Social Media Platforms (LinkedIn)
Event Management Software (Cvent)

Job Title: Marketing Coordinator II Location: Charlotte NC 28216/Hybrid Note: Charlotte Hybrid: 3 days in off 2 days remote. Shortlisting 3/16. Travel Requirements: Not Applicable. Hours of work/work schedule/flex-time: 40 hours. Reports to: Manager Customer Education. This position does not support...