ServiceNow Tech Lead – ITOM & ACC
Share
Job Location:
Chantilly, VA - USA
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
#W2 Role
JD:
We are seeking a ServiceNow Technical Lead with strong expertise in ITOM and Application Cloud Configuration (ACC) to lead design and implementation efforts. The candidate will guide development teams implement best practices and deliver scalable ServiceNow solutions aligned with enterprise infrastructure management.
Key Responsibilities
Lead ServiceNow ITOM implementations including Discovery Service Mapping and Event Management.
Implement and manage Application Cloud Configuration (ACC) to automate cloud and infrastructure operations.
Design and maintain CMDB and CSDM-aligned data models.
Guide the development team on platform design integrations and best practices.
Develop and review ServiceNow scripts workflows and integrations.
Implement automation using Flow Designer and IntegrationHub.
Ensure platform scalability performance and governance.
Collaborate with infrastructure teams to improve service visibility and operational efficiency.
Support platform upgrades and maintain solution documentation.
Required Qualifications
8 years of IT experience with 4 5 years as a ServiceNow Technical Lead
Strong hands-on experience with ServiceNow ITOM modules (Discovery Service Mapping Event Management)
Experience implementing Application Cloud Configuration (ACC)
Strong understanding of CMDB CSDM framework and infrastructure discovery
Experience integrating ServiceNow with monitoring tools and cloud platforms
Strong leadership and stakeholder communication skills
Preferred Skills
ServiceNow ITOM certification
Experience with AWS Azure or hybrid cloud environments
Key Responsibilities
Lead ServiceNow ITOM implementations including Discovery Service Mapping and Event Management.
Implement and manage Application Cloud Configuration (ACC) to automate cloud and infrastructure operations.
Design and maintain CMDB and CSDM-aligned data models.
Guide the development team on platform design integrations and best practices.
Develop and review ServiceNow scripts workflows and integrations.
Implement automation using Flow Designer and IntegrationHub.
Ensure platform scalability performance and governance.
Collaborate with infrastructure teams to improve service visibility and operational efficiency.
Support platform upgrades and maintain solution documentation.
Required Qualifications
8 years of IT experience with 4 5 years as a ServiceNow Technical Lead
Strong hands-on experience with ServiceNow ITOM modules (Discovery Service Mapping Event Management)
Experience implementing Application Cloud Configuration (ACC)
Strong understanding of CMDB CSDM framework and infrastructure discovery
Experience integrating ServiceNow with monitoring tools and cloud platforms
Strong leadership and stakeholder communication skills
Preferred Skills
ServiceNow ITOM certification
Experience with AWS Azure or hybrid cloud environments
Key Skills
- Administrative Skills
- Facilities Management
- Biotechnology
- Creative Production
- Design And Estimation
- Architecture
