Customer ServiceMove Coordinator
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Job Location:
Salt Lake, UT - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
About Mesa:
Since its formation in 1981 Mesa has been there to help with any move whether its local coast to coast or international. Mesa Moving & Storage was built on the principles of Pride Respect and Trust. Pride in our work Respect for our customers and Trust in each other to provide the highest level of service possible every time.
Location: Remote
Job Summary: Handles incoming inquiries with professionalism and efficiency resolving issues promptly to ensure great customer satisfaction. Utilizing strong communication skills and problem-solving abilities they enhance the customer experience and contribute to the Mesa teams success.
Responsibilities:
- Manage incoming customer inquiries via phone email and online chat
- Provide accurate and timely information to customers
- Resolve customer complaints or issues with patience and empathy
- Escalate complex issues to the appropriate team members
- Maintain detailed records of customer interactions and transactions
- Identify and implement process improvements to enhance customer satisfaction
- Register orders and update orders
Qualifications:
- Prior customer service in the moving industry
- Excellent communication skills
- Ability to remain calm and professional in stressful situations
- Strong problem-solving skills
- Proficient in using customer service software and platforms preferred
Required Experience:
IC
Key Skills
- Senior Care
- Customer Service
- Developmental Disabilities Experience
- Computer Skills
- Microsoft Outlook
- Case Management
- Computer Literacy
- Dispatching
- Home Care
- Administrative Experience
- Social Work
- Word Processing
About Company
Mesa is the top moving company for commercial and residential moving services throughout the mountain west. Call now!
