Training Supervisor

Performance will be evaluated based on meeting the requirements of the job description:

Achievement of established training and compliance metrics

Accuracy and integrity of training records (audit-readiness)

On-time execution of onboarding schedules

Standardized training delivery across sites and shifts

Leadership effectiveness and team development.

Alignment with company policies SOPs and safety standards

Effective cross-functional collaboration with Operations Quality and Senior Leadership.

Performance

Metrics Performance metrics for this position will be established annually based on:

Meeting project goal timelines margins and other financial indicators.

Successful internal and external audit outcomes related to training records.

Demonstrated training effectiveness and reduction in retraining events.

Timely closure of training assignments within required due dates.

Key Outcomes Expected

Develop and maintain comprehensive training schedules across all warehouses.

Support facilitation of training on company policies SOPs safety standards and operational systems (e.g. LMS WMS/C3).

Partners with warehouse leadership to ensure structured training programs are consistently executed for new hires and existing associates.

Administrative & LMS Management

Record Integrity: Maintain the training program within the Quality Management System and any required physical training documentation ensuring every associate has a complete accurate and audit-ready training profile. Compliance Tracking: Proactively monitor certification and qualification expiration dates (e.g. PIT/Forklift HazMat Safety protocols) to prevent compliance gaps or operational disruption.

SOP Document Control: Coordinate distribution and version control of Standard Operating Procedures (SOPs) to ensure associates are trained on current approved processes.

Logistics & Scheduling Shift Coordination:

Manage the master training calendar across 1st 2nd and 3rd shifts ensuring training sessions do not disrupt peak shipping and receiving windows.

Onboarding Logistics: Coordinate onboarding training for new associates including safety gear (PPE) distribution badge access and classroom setup.

Equipment Certification: Schedule and track practical evaluations and certifications for Powered Industrial Trucks (PIT) and other applicable equipment ensuring only authorized personnel operate machinery.

Reporting & Auditing

Audit Support: Prepare and present training documentation during internal audits client audits OSHA inspections and regulatory reviews.

Productivity Reporting: Generate reports on training completion rates and Time to Productivity for new hires to help Operations plan for peak seasons.

OJT Verification:

Collect verify and maintain On-the-Job Training (OJT) documentation to confirm hands-on competency validation by authorized supervisors.

Training Metrics & Executive Reporting

Develop maintain and refine training performance metrics (e.g. training compliance rates record accuracy SOP revision timeliness onboarding productivity retraining trends certification status and OJT completion).

Present training metrics and KPI trends to senior leadership in a professional concise and datadriven format during management reviews quarterly business reviews or on an asneeded basis.

Translate complex training data into meaningful business intelligence clearly communicating operational impact compliance risks and recommended corrective actions.

Demonstrate readiness to represent the Training function confidently during executive briefings audits client meetings or strategic planning discussions.

Critical Skills Knowledge and Behaviors

Technical Skills: Advanced proficiency in Microsoft Office (Excel is critical for tracking metrics).

Experience with Learning Management Systems Quality Management Systems and/or Warehouse Management Systems is a plus.

Organization: Exceptional organizational skills with a zero-error approach to data entry understanding that a missing record can lead to a regulatory finding.

Communication: Ability to communicate clearly within a diverse workforce from entry-level associates to senior facility management.

Leadership: Leadership and coaching skills in fast-paced warehouse environments for a team of Training Coordinators across multiple sites.

Experience with Train-the-Trainer models in a manual labor setting.

Ability to troubleshoot training system LMS tools and basic classroom technology (tablets hand-held scanners used for training).

Effective analytical problem solving and decision-making skills (can gather and analyze data and information and draw conclusions). Able to think logically and analytically.

Able to prioritize organize tasks and time and follow up. Perform responsibilities efficiently and timely. Able to balance multiple requests and meet deadlines.

Able to work well in a team environment and as part of a team. Demonstrates ability to effectively lead a team to successful completion of a project.

Knowledge of GMP/GDP FDA and CFR training requirements.

Experience:

High school diploma or equivalent

Associate or bachelors degree preferred.

2 years of training administrative or coordinator experience specifically within a cGMP environment within the pharmaceutical industry.

Previous leadership mentoring or coaching experience is strongly preferred.

Physical

Demands Must be able to work proficiently with computers and other office equipment.