Service Support Coordinator II (Order Management)

JoinaHigh-PerformanceCultureThatDrivesInnovationandExcellence

AtVertivwedontjusthiretalent criticaldigital infrastructurewearescalinguptomeetthedemandsofAIdatacentersandnext-gentechnologyandweneedboldhigh-performingindividualslikeYOUtotakeustothenext level.

WhyVertiv

• High-PerformanceCulture:Weempoweryoutothinkbigexecutewith -drivenmindsetrewardsthose 50CEOAwardsaregivenannuallytorecognize toptalentmoving the needleforward.
• LeadershipWithoutLimits:LeadershipatVertivgoesbeyondjusttitlesitsaboutaccountabilitytrustandownership. Ourleadersengageanddrivewithcollaborationinnovationandcustomer-centricthinkingsettingthefoundationfor anaction-focused culture.
• Limitless Growth & Learning:We believe in continuous development. Whether throughrotational programs or high-impact projects youll have the opportunity toexpand your expertise and grow your career.
• APlaceforEveryone:OurcommitmenttoInclusionensuresthatallemployees prioritized and your success is celebrated.

Brief Job Description:

We are looking for a highly organized and detail-oriented Order Management & Project Support Specialist to join our team. This role is responsible for managing end-to-end project orders ensuring accuracy in quoting and billing systems and supporting cross-functional teams to drive timely and accurate revenue recognition. If you have strong analytical skills thrive in a fast-paced environment and enjoy working collaboratively with multiple departments this opportunity is for you.

Key Responsibilities:

Order & Project Management

• Manage end-to-end project orders by maintaining accurate CPQ quotes with validated customer billing and service details.
• Configure required part numbers and pricing based on approved margin analysis and engineering guidelines.
• Convert CPQ quotes into EBS orders and validate customer part numbers and PO line details for accuracy and compliance.
• Generate invoices in EBS based on job completion or customer requestscovering final partial and advance billingwhile ensuring proper revenue recognition.
• Process position bookings without a PO when required and update EBS orders once POs are received.
• Handle pricing adjustments distribution of line items price breakdowns and updates reflecting customer POs and contractual requirements.

Order Updates & Issue Resolution

• Perform order updates due to PO changes pricing adjustments PCO line additions cancellations and other order modifications.
• Ensure all changes are accurately documented in CPQ and EBS following company policies.
• Partner with Project Managers Engineering Sales and Finance to resolve discrepancies and support order accuracy.

Operational Excellence

• Submit daily trackers or performance metrics.
• Manage group mailboxes and ensure customer queries are addressed within 24 hours.
• Assist with Depot Repair functions as needed.
• Regularly update and review work instructions; incorporate best practices to improve processes.
• Provide value-adding insights to strengthen customer relationships and overall service delivery.

Support & Coordination

• Receive general direction for standard work; seek guidance for complex or new tasks.
• Act as a communication link between Team Lead and associates relaying feedback concerns and suggestions.
• Assist in problem-solving activities to improve performance and customer satisfaction.

Required/ Minimum Qualifications:

• Bachelors Degree in any course or equivalent experience.
• 34 years experience in order management and project coordination.
• Excellent communication and cross-functional collaboration skills.
• Highly detail-oriented organized and capable of managing multiple priorities.
• Strong decision-making skills in day-to-day situations.
• Able to perform tasks with minimal supervision.
• Fluency in written and spoken American English.
• Proficient in Microsoft Office (Word Excel PowerPoint).

The successful candidate will embrace Vertivs Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. . Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development