Technology & Integration Lead
Share
Job Location:
Harrisburg, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Location: Harrisburg PA
Position Type: Remote
Contract Length: 9/1/26-3/31/28
Position Overview:
Our client is seeking a Technology & Integration Lead responsible for the technical implementation configuration and integration of the contact center technology environment supporting a state-run health insurance marketplace operations. This role identifies system requirements across telephony IVR CRM analytics and knowledge management platforms and leads the configuration and deployment of contact center technologies.
The Lead oversees integration planning with the marketplaces core systemssuch as eligibility enrollment and appealswhile managing API connectivity database design and system testing activities. This role also supports security and compliance considerations technical change management and go-live readiness to ensure a stable scalable and compliant contact center technology environment.
Responsibilities:
Required Skills/Experience
Position Type: Remote
Contract Length: 9/1/26-3/31/28
Position Overview:
Our client is seeking a Technology & Integration Lead responsible for the technical implementation configuration and integration of the contact center technology environment supporting a state-run health insurance marketplace operations. This role identifies system requirements across telephony IVR CRM analytics and knowledge management platforms and leads the configuration and deployment of contact center technologies.
The Lead oversees integration planning with the marketplaces core systemssuch as eligibility enrollment and appealswhile managing API connectivity database design and system testing activities. This role also supports security and compliance considerations technical change management and go-live readiness to ensure a stable scalable and compliant contact center technology environment.
Responsibilities:
- Identify technology requirements (telephony IVR CRM quality monitoring analytics knowledge base)
- Establish integration planning with marketplace systems (eligibility enrollment appeals)
- Lead CRM/telephony implementation configuration and integration testing
- Conduct Genesys environment configuration
- Advise on configuration integration testing of other systems
- Document and manage tech change requests and implementation risks
Required Skills/Experience
- Security architecture experience federal/state security standards familiarity (FedRAMP etc.)
- 5 years technology implementation experience
- Genesys platform expertise
- CRM implementation and customization
- IVR design and scripting
- API integration and system connectivity
- Database design and SQL
- Healthcare IT systems knowledge
- Healthcare IT and HIPAA compliance knowledge
- Integration and API experience
- Testing and UAT planning
- Go-live and cutover planning
- Telephony systems (Genesys Avaya Five9)
- IVR platforms
- Database tools (SQL Server Orale or similar)
- API tools and integration platforms (MuleSoft Zapier or similar)
- Testing tools (LoadRunner JMeter or similar)
- Accessibility compliance (ADA WCAG)
Required Experience:
Senior IC
Key Skills
- APIs
- Jenkins
- REST
- Python
- SOAP
- Systems Engineering
- Service-Oriented Architecture
- Java
- XML
- JSON
- Scripting
- Sftp
About Company
Careers at LingaTech: Love Where You Work! Welcome to the vibrant world of LingaTech, where technology meets fun and innovation! Are you ready to join the adventure? As a premier employer of top-notch technology consultants, we're on a mission to assemble the most talented and passion ... View more
