Operations Engineer
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Job Location:
San Jose, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
What you can expect
This role is part of the Voice Infrastructure team within the Global Telecom Operations Group. It supports edge voice infrastructure for Zoom products and integrations. Responsibilities include managing SBC SIP Trunking components carrier interconnections customer connections and other voice-related integrations.
About the Team
This position involves collaborating with Development Product Operations teams and carrier partners to design and implement resilient telephony systems. Responsibilities include setting up new SIP trunking with partners evaluating strategies for high-quality telephony and designing platforms to support Zoom products or integrate external services. Expertise in VoIP technologies and global telephony systems is required along with knowledge of international telecom regulations. Tasks focus on ensuring telephony reliability redundancy and seamless integration for premium user experiences across diverse regions.
Responsibilities
Participating in designing configuring and maintaining a reliable SIP network. Configuring Ribbon SBCs and PSX for SIP trunking and global routing. Monitoring and analyzing traffic patterns to ensure sufficient SIP infrastructure capacity including components resources and licensing. Collaborating with various carriers to test and establish SIP trunking for Zoom Phone voice systems. Understanding international telephony regulations and proposing compliant solutions. Reviewing network designs and configurations to recommend improvements in functionality and quality. Diagnosing troubleshooting and resolving issues related to VoIP telephony platforms and applications. Following operational processes and performing rotational on-call responsibilities. Running queries on SIP logs and CDRs to develop monitoring configure alerts analyze trends and assist with troubleshooting.
What were looking for
Demonstrate advanced knowledge of SIP RTP RTCP TLS SRTP and associated technologies and protocols.
Have an analytical approach to troubleshooting and problem solving that is great in isolation triage and correlation
Possess knowledge and experience with PSTN carrier infrastructure architecture and related technologies
Have a background and experience with US carrier regulations requirements architecture and operations
Have experience in partnering with carriers around the globe and ability to work with them to achieve high quality service for Zoom Phone customers
Demonstrate the ability to work in a busy environment
Take initiative and ownership in seeking out solutions for problems to optimize performance and quality
Team and cooperative work ethic and approach
Demonstrate written and verbal communications skills working with vendors and external partners
Possess the ability to handle multiple tasks simultaneously
Salary Range or On Target Earnings:
Minimum:
$9890000Maximum:
$In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary bonus and equity value.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations
At Zoom we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date just in case you want to mark it on your calendar. We look forward to receiving your application!
Anticipated Position Close Date:
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role Hybrid Remote or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness our benefits program offers a variety of perks benefits and options to help employees maintain their physical mental emotional and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise and today help people communicate better with products like Zoom Contact Center Zoom Phone Zoom Events Zoom Apps Zoom Rooms and Zoom Webinars.
Were problem-solvers working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative growth-focused environment.
Our Commitment
At Zoom we believe great work happens when people feel supported and empowered. Were committed to fair hiring practices that ensure every candidate is evaluated based on skills experience and potential. If you require an accommodation during the hiring process let us knowwere here to support you at every step.
If you need assistance navigating the interview process due to a medical disability please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests such as application follow-ups or technical issues will not be addressed.
Required Experience:
IC
Key Skills
- Change Management
- Software Deployment
- Cloud Infrastructure
- High Availability
- IaaS
- Firewall
- Linux
- Middleware
- Jboss
- Network Architecture
- Scripting
- Technical Support
About Company
Zoom unifies cloud video conferencing, simple online meetings, and group messaging into one easy-to-use platform. Zoom is growing at an explosive pace by every measure – revenues, people, innovation, and customers. Led by Eric S. Yuan, the #1 ranked CEO on Glassdoor, our unique cultur ... View more
