Case Manager
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Job Location:
Johannesburg - South Africa
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
About the Role
As a Case Manager you will be responsible for owning emergency cases from activation to resolution. You will assess information coordinate responses communicate clearly with stakeholders and ensure each case is handled with accuracy urgency and professionalism.
This is not a call-centre role and not a security officer position.
It is a case ownership role in a high-stakes time-sensitive operational environment.
Key Responsibilities
Caring about the safety and security of our users and/or their property- Follow operating procedures to ensure efficient help is provided
Own and manage cases from initiation through to resolution
Assess incomplete or evolving information and determine next actions
Coordinate responses across multiple parties and systems
Communicate clearly calmly and professionally with users and partners
Maintain accurate records and case notes throughout the lifecycle
Apply defined processes while exercising sound judgement
Work effectively in a 24/7 shift-based operational environment
Minimum Requirements
NQF Level 6 qualification or higher (degree or diploma)
Strong written and verbal communication skills
Demonstrated ability to think critically under pressure
Comfortable working with systems multiple screens and real-time data
High levels of accountability reliability and attention to detail
Willingness to work shifts including nights weekends and public holidays
Advantageous (but not required)
Background in operations case management incident management or coordination roles
Experience in environments where decisions have real-world consequences
Exposure to regulated structured or compliance-driven work environments
Who Will Thrive in This Role
Individuals who prefer owning outcomes not just completing tasks
Professionals who value process discipline and consistency
Calm thinkers who can operate effectively during high-pressure situations
People who take responsibility seriously and communicate with intent
Why Join Us
Be part of a team redefining emergency operations
Work in a role that values judgement and professionalism
Clear standards strong operational discipline and real accountability
Opportunity to grow within a modern data-driven operational environment
Required Experience:
Manager
Key Skills
- Project Portfolio Management
- Motivational Interviewing
- HIPAA
- Computer Skills
- Intake Experience
- Lean Six Sigma
- Conflict Management
- Case Management
- Team Management
- Program Development
- Social Work
- Addiction Counseling
About Company
Aura Hospitality & Food Services is the cornerstone of excellent management for various owned and franchised F&B outlets. We support our business partners in their ventures through management and consultancy services, high monitoring standards and quality assurance. Our offering cover ... View more
