Front Office Manager on Duty

Calgary - Canada

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Does your passion for people go beyond the ordinary Are you attentive to each and every detail If so we have a job with your name written all over it! We are looking for a dynamic enthusiasticFront Office Manager on Dutyto lead the charge at Hotel Arts and oversee our busy Front Office operation.

Some of the tasks of this exciting role include but are not limited too:

Monitoring guest service standards in all areas to meet the diverse and unanticipated needs of the varying guests at Hotel Arts
Assuming front line responsibility for providing guest recovery solutions
Setting an example for guest service expectations as embodied in their actions and behaviors at all times
Reviewing all daily and weekly arrivals and in-house guests for accuracy of reservation details and rates and ensuring all special requests are met
Reviewing all VIP and frequent guest arrivals and anticipating their needs preparing accordingly for their arrival
Updating guest profiles with pertinent preferences concerns and comments
Ensuring billing and adjustments and cashier cash-outs are accurately posted and reviewed liaising with accounting to correct any discrepancies
Leading relevant and informative pre shifts and shift change pass-ons for all departments on a consistent basis
Ensuring daily duties of the Front Desk/Guest Service agents are completed accurately and attentively.
Reacting to changing occupancy levels and adjusting schedules accordingly
Assist the Rooms Operations Manager in managing the performance of all members of the Front Office Team through coaching training remediation and evaluations.

Our ideal candidate will have:

1-2 Years Experience in Front Office Operations required
Degree/Diploma in Hospitality Management is an asset.
A flexible schedule is essential. Evenings Weekend Holiday and overnight work may be required.
Knowledge in Opera or other Property Management Systems is an asset.
Valid Alberta Drivers license is an asset.
Microsoft Office product knowledge required.
Previous supervisory/management experience is an asset.
Positive professional motivating personality with great leadership skills

Please email your resume to the attention of the Human Resources Department. Please include in your cover letter your years of experience in a hospitality role and why you would be a great fit for our team.

To learn more about Hotel Arts please visit our website at:

Applicants who do not already have legal permission to work in Canada will not be considered.

Please be advised that only candidates selected for an interview will be contacted.

Hotel Arts Group is an Equal Opportunity Employer.

Required Experience:

Senior IC