Account Manager

Role Overview

The Account Manager drives new revenue by consulting with customers on infrared heating solutions and owning the full sales cyclefrom lead qualification through post-sale experience.

This role is accountable for consistently generating and closing new business. While primarily responsible for converting warm inbound leads the Account Manager is also expected to contribute to new opportunity generation through follow-up referrals and light outbound efforts.

Responsibilities include identifying upsell opportunities within the existing customer base promoting referral and incentive programs securing product reviews communicating sales and promotions supporting customers when needed and coordinating a seamless handoff to internal teams and vendor partners to ensure an exceptional customer experience.

Over time this role may evolve to include sales process optimization or team leadership as the company scales.

Key Responsibilities

Sales & Revenue Growth

• Own inbound and outbound sales conversations via phone email and video

• Qualify leads and uncover customer needs across residential and commercial applications

• Educate prospects on infrared heating technology and product benefits

• Prepare estimates specifications and proposals

• Close deals and consistently achieve individual revenue targets

• Maintain a strong healthy pipeline of qualified opportunities

Sales Process Ownership

• Manage opportunities from first contact through signed agreement

• Ensure accurate forecasting and pipeline visibility

• Follow and continuously improve defined sales processes

• Collaborate with operations and fulfillment teams to ensure clean handoff post-sale

Market & Relationship Development

• Build rapport and credibility with key buyer profiles (gym and yoga studio owners architects designers contractors electricians homeowners)

• Identify patterns objections and insights from sales conversations to improve messaging and conversion

• Represent the voice of the customer back to the business

Systems & Team Collaboration

• Accurately document all sales activity in CRM systems

• Maintain high responsiveness and professionalism in a fully remote environment

• Participate in training coaching and process improvement initiatives

Qualifications & Attributes

• 24 year degree in business or related field

• 25 years experience in both inbound and outbound sales with direct closing responsibility

• Proven success in a sales-focused role; comfortable owning a number and being accountable to results

• Strong consultative selling discovery and presentation skills

• Clear confident communicator (written and verbal)

• Organized disciplined and effective in a remote environment

• Team-oriented with a track record of collaboration accountability and goal achievement

• High integrity strong work ethic and bias toward action

• Self-motivated competitive and resilient with a positive growth-oriented mindset

• Detail-oriented with high proficiency working with numbers

• Proficient in MS Office or equivalent tools

Bonus Experience (Not Required)

• Experience with CRM systems or custom sales software

• Technical or solution-based selling experience

• Electrical construction or building-related industry exposure

• Experience selling higher-consideration or consultative products

• QuickBooks experience

Required Experience:

Manager