Training Content Designer
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
We are looking for a creative and detail-oriented Training Content Designer to join our Learning & Development team. The successful candidate will support the design and development of engaging training materials that help contact center baes build the knowledge and skills required to deliver excellent customer service.
This role is ideal for someone passionate about learning design content creation and improving learner engagement.
Key Responsibilities
Design and develop training materials including PowerPoint presentations learner guides job aids and facilitator guides
Convert operational processes and policies into clear easy-to-understand training content
Assist in developing onboarding refresher and upskilling training programs
Create assessments quizzes and scenario-based learning activities
Update and maintain training materials when processes or systems change
Collaborate with trainers QA teams and operations to identify training needs
Requirements
Minimum Requirements
Matric (Grade 12) Essential
Diploma or qualification in HR Training & Development Education Communications or Instructional Design Advantageous
12 months experience in a training or content development environment - Preferred
Strong writing content design and attention to detail
Proficiency in Microsoft PowerPoint Word and Excel
Key Competencies
Training content development
Instructional design fundamentals
Communication and writing skills
Planning and organization
Stakeholder collaboration
Why Join Us
Opportunity to grow within Learning & Development
Work in a fast-paced contact center environment
Contribute to developing high-performing customer service teams
Required Skills:
Minimum Requirements Matric (Grade 12) Essential Diploma or qualification in HR Training & Development Education Communications or Instructional Design Advantageous 12 months experience in a training or content development environment - Preferred Strong writing content design and attention to detail Proficiency in Microsoft PowerPoint Word and Excel Key Competencies Training content development Instructional design fundamentals Communication and writing skills Planning and organization Stakeholder collaboration Why Join Us Opportunity to grow within Learning & Development Work in a fast-paced contact center environment Contribute to developing high-performing customer service teams
Company Industry
IT Services and IT Consulting
Key Skills
- Accounts Receivable
- Apache
- Conveyancing Paralegal
- Gallery
- HR Recruitment
