IT Intern
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Job Location:
Johannesburg - South Africa
Monthly Salary:
Not Disclosed
Experience Required:
1-3years
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
We are seeking an entry-level IT Intern to join our People Systems & Information department at 2Roads! The Intern will provide high-quality technical support while maintaining the integrity of the organizations digital infrastructure. This position is based in Germiston and will focus on first-level user support hardware maintenance and the administration of the Microsoft 365 ecosystem (including Exchange SharePoint and OneDrive).
Key Responsibilities:
User Support & Troubleshooting:
o Provide first-level technical support for hardware software and network issues (e.g. password resets printer issues basic application assistance).
Microsoft 365 User Lifecycle Management:
o Assist in the creation modification and termination of user accounts in the M365 Admin Center.
Email (Exchange Online) & Communication Support:
o Assist with creating and managing Distribution Lists and Security Groups.
o Provide first-level support for common Outlook and Exchange Online issues.
SharePoint & OneDrive Administration:
System & Hardware Maintenance:
o Assist with the inventory management of all IT assets (hardware software licenses).
Project Assistance:
o Support the Group Tech Coordinator on specific projects such as system migrations hardware rollouts new site setups or software testing.
Administrative Support:
o Assist with scheduling organizing meetings and general office tasks related to the IT department.
Ad Hoc Technical Support and Assistance:
o Be prepared to handle urgent unscheduled tasks and support requests as directed by the Group Tech Coordinator.
o Provide prompt assistance with unexpected technical issues (hardware software or network) that require immediate attention outside of routine operations.
o Assist with special one-time projects or reports requiring immediate data compilation or system modification.
o Provide general physical and logistical support for the IT department as needed.
Requirements
- National Diploma or a Bachelors degree program in Information Technology Computer Science Computer Engineering or a related field.
- Basic understanding of computer hardware components (PC/Mac) and common operating systems (Windows/macOS).
- Familiarity with Microsoft Office Suite (Word Excel PowerPoint) or equivalent productivity software.
- A strong desire to learn and a proactive problem-solving attitude.
Required Skills:
Knowledge of basic networking concepts (TCP/IP Wi-Fi DNS). Experience with Microsoft 365 (SharePoint OneDrive Exchange). Excellent written and verbal communication skills for explaining technical issues to non-technical staff. CompTIA A or any similar certificates is a plus
Required Education:
National Diploma or a Bachelors degree program in Information Technology
Company Industry
IT Services and IT Consulting
