Defect Triage Manager (Large Financial Services Transformation Program)

Role Overview

The Defect Triage Manager is responsible for coordinating and governing the defect management process across a large multi-stream financial services testing program. Reporting to the Test Director as part of the central Testing Office the role ensures defects are effectively triaged prioritized and resolved across concurrent testing workstreams environments and releases.

The Defect Triage Manager facilitates structured triage with workstream Test Managers delivery teams and client stakeholders ensuring clear prioritization defect data quality and rapid root cause identification. The role also provides program-level visibility into defect trends risks and resolution progress.

Key Responsibilities

• Lead and facilitate regular defect triage meetings with workstream Test Managers analysts developers client and other key stakeholders.

• Refine and oversee the program defect management process including severity definitions triage procedures and escalation protocols.

• Review and prioritize defects across multiple concurrent testing workstreams ensuring alignment with release and testing priorities.

• Conduct cross-defect analysis to detect patterns recurring issues and underlying system weaknesses.

• Coordinate root cause analysis with analysts developers testing and environment teams to ensure issues are accurately diagnosed.

• Ensure high-quality defect records in Jira including completeness of reproduction steps evidence severity ownership and resolution tracking.

• Maintain defect dashboards and reporting providing clear visibility to program leadership on defect status trends and risks.

• Develop and maintain defect burndown models and projections to track resolution progress and support release readiness decisions.

• Monitor defect aging backlog growth and resolution velocity identifying risks to testing timelines.

• Drive timely assignment and resolution of defects across delivery teams.

• Escalate high-impact or systemic issues to the Test Director and program leadership when required.

Key Skills / Experience

• Experience managing defect triage for large complex technology or financial services programs.

• Strong analytical ability to identify defect patterns root causes and systemic issues.

• Expertise with Jira or similar defect tracking tools

• Experience developing defect metrics dashboards and burndown forecasting models.

• Strong facilitation and stakeholder management skills across testing development and client teams.

About FNZ

FNZ is committed to opening up wealth so that everyone everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry but complexity holds firms back.

We created wealths growth platform to help. We provide a global end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution.

We partner with the worlds leading financial institutions with over US$2.2 trillion in assets on platform (AoP).

Together with our clients we empower nearly 30 million people across all wealth segments to invest in their future.