Senior IAM Manager
Share
Job Location:
Kuala Lumpur - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
About Us
Turnkey Consulting is an independent risk and security consultancy that brings together people protection and performance to help organisations achieve Digital Enterprise Resilience. For more than 20 years Turnkey has enabled the worlds leading companies to understand and optimise their risk and security landscape through assessment-based road mapping organisational empowerment and expert application of market-leading technologies. Turnkey is headquartered in London with offices across Asia Australia Europe and North America.
Role Overview
We are looking for an independent pro-active and ambitious individual who is committed to making a meaningful contribution to Turnkey. You will lead the delivery of large IAM solutions. The role necessitates consulting on multiple projects thus requiring a technically minded individual with sound commercial acumen.
Responsibilities:
Manage resources schedules financials and adhere to stage gate quality and SDLC control guidelines throughout the full systems development life cycle.
This also includes management of issues risks and project change requests to ensure successful and on-time project delivery.
Contribute to process improvement initiatives as it relates to improving project delivery.
Communicating to clients and partners aspects of both the product and the implementation at the technical and/or functional level appropriate for the situation.
Ensure that services are provided implemented correctly and billed in a timely and accurate manner.
Serve as point person for the client on Service Delivery issues / escalations and take accountability for remedying any service failures.
Manage with a focus on profitability and productivity to ensure client satisfaction.
Monitor accounts for change in solution/product usage personnel goals mission financial conditions competitor involvement and other areas that could influence clients ongoing use and/or satisfaction with products and services.
Working with clients post implementation for user testing debugging support and maintenance.
Managing project scope schedule status and documentation.
Developing and delivering technical training designed to enable/educate customers.
Requirements:
8 years experience in running a managed service or support function.
Able to manage an ops team both onshore/offshore-currently 30 people.
Familiar with IAM/PAM tools such as SailPoint CyberArk Micro Focus.
Looking for someone to help grow the managed service provision in IAM so plenty of room for progression - Provide a strategy and plan for how they would achieve this (Ideally as part of application or interview process).
Must be able to create policies procedures SOPs etc. to integrate service with the client.
Must have experience working with providing services to large global clients (FTSE 250 size).
Will be required to manage SLAs targets response times reporting issues with multiple customers.
Develop Maintain & Execute a strategy and plan for growing the service.
Excellent communication and soft skills.
Project management/delivery experience (project planning team management stakeholder management scope management schedule management quality assurance etc).
Detailed understanding of business processes and how they contribute to enterprise risk.
Required Experience:
Manager
Key Skills
- Program Management
- FDA Regulations
- Management Experience
- Facilities Management
- Clinical Development
- Data Management
- Quality Systems
- Project Management
- Research & Development
- GLP
- Budgeting
- Leadership Experience
About Company
Turnkey provides business consulting, technology implementation and managed services to help businesses safeguard their application environments.
