Business Operations Manager
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Job Summary
Join our dynamic Wise Platform team as a Business Operations Manager where you will play a crucial role in scaling our product for downstream operational teams and improve the experience for enterprise businesses and banks partnering with Wise. This position offers the unique opportunity to influence Wises mission enhance the operational and product roadmap and establish partnerships that facilitate instant borderless money for more people.
You will be one of the first members of the Wise Platform Business Operations team. Our focus is on creating a bridge between our Product-Engineering and Operations teams. Your role will heavily focus on scaling the operations for banks and financial institutions - some of our partners include Morgan Stanley Unicredit Monzo Standard Chartered.
Heres how youll do:
Be the operational representative for Wise Platform supporting our squad through challenges in launching or managing partners
Look into potential operational blockers that could challenge our growth such as when partners or their customers are hit with unnecessary alerts when the communication is unclear or not scalable when too many touchpoints are needed to resolve cases when SLAs are not improving etc
Work closely with operational teams providing feedback from the partners point of view challenging them when they are too risk averse
You will do the opposite with Product teams - challenge them when they dont consider risk well enough and encourage them to consider the operational impact of their actions
Help Wise serve its platform partners in the best way by setting up Operational teams SLAs find ways to improve their processes build demand-capacity plans and provide the Product teams with insights from the Ops teams
Run side by sides sessions with Ops agents and go through cases to find insights and build solutions accordingly
Qualifications :
A bit about you:
Youre passionate about helping customers. They are at the heart of what you do and that empathy drives your decisions
Youre entrepreneurial and hands-on You have delivered high impact product solutions before in data-driven environments using a mix of product and process solutions and have seen them through to production
You have a deep understanding of operations processes procedures - ideally FinCrime operations experience
You are fluent with data can use spreadsheets and analytics dashboards for insights preferably you know SQL and Python
You can go through loads of qualitative data points: customer contacts operational cases and side-by-sides sessions
Additional Information :
This role will give you the opportunity to:
Choose your path to impact we believe people are most empowered when they can act autonomously. So rather than telling you what to do youll work with your team to create a vision of your own. Of course you can always gather feedback from smart curious people across Wise but youll have the freedom to make your own calls
Get amazing exposure to the full breadth and depth of our product for partners
Be part of our mission to make money without borders the new normal
For everyone everywhere. Were people building money without borders without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.
Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what its like to work at Wise visit .
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Disaster Recovery
- Order Management System
- SAFe
- TOGAF
- Business Management
- White Papers
- Investment Banking
- Middleware
- Project Management
- Sharepoint
- Order Fulfillment
- Google Suite
About Company
Wise is a global technology company, building the best way to move money around the world. With the Wise account people and businesses can hold 40+ currencies, move money between countries and spend money abroad. Large companies and banks use Wise technology too; an entirely new cro ... View more
