Global Community Manager

Were looking for a Global Community Manager to join Wises Organic Social team. 

Wise is already the #1 fintech brand on social media but our community is where the next chapter of growth gets built. This role exists to turn the millions of people already talking about Wise into our most powerful content and advocacy channel.

This isnt a traditional community management role. You wont just be monitoring mentions and replying to comments. Youll be launching new channels shaping existing ones and building strategies from scratch to drive user-generated content at scale. Youll build relationships with real Wise users and feed their stories frustrations and ideas back to our content team to shape what we make next.

Youll own how Wise shows up in the spaces where real conversations about money happen: Reddit Threads WhatsApp Communities Instagram expat forums and whatever platform comes next. Youll work closely with our organic social managers product marketing and customer support teams to make sure community insight shapes everything from content to product.

If youre the kind of person who lives in the comment section treats every conversation as a content idea and knows how to turn engaged users into a thriving community this is your role.

Launching and growing Wises community presence across Reddit Threads WhatsApp Communities and new platforms as they emerge.

Key Responbilities:

• Building private communities where our most engaged users can connect share feedback and get early access to product updates.

• Creating community-first content that sparks real conversation across platforms and driving user-generated content at scale through smart systems and incentives.

• Building relationships with Wise users to surface stories pain points and ideas that feed into our organic social content calendar.

• Running community initiatives like AMAs feedback threads beta testing groups and user spotlights that give our most vocal users a platform.

• Building community guidelines moderation frameworks and response playbooks that scale across regions without losing authenticity.

• Upskilling our customer support teams on social engagement best practices so every Wise touchpoint feels consistent and human.

• Owning our social listening and sentiment reporting: tracking community health share of voice and competitor strategies then translating it all into clear insights for leadership and product teams.

Qualifications :

• Youre a strong community builder with 35 years of experience in community management social media or audience development ideally within fintech tech or a global consumer brand.

• You understand the culture and unwritten rules of Reddit Threads Discord and WhatsApp Communities. You know that how a brand shows up in a subreddit is completely different from how it shows up on Instagram.

• Youre comfortable with social listening tools (Brandwatch Sprinklr Pulsar or similar) and can turn raw conversation data into a clear picture of what people think and feel.

• You think in systems. You can build scalable playbooks and frameworks not just reply to individual posts.

• Youre a strong writer with a natural conversational tone. You can represent Wise without ever sounding like a brand account.

• Youre energised by building something new. This role has a lot of white space and that excites you.

• Youre calm under pressure. You can handle a viral complaint thread without panicking.

Nice to Have

• Experience with crisis communications or reputation management in a regulated industry.

• Comfort working with sentiment dashboards and NPS reporting.

• Multilingual skills particularly in languages relevant to Wises key markets (Portuguese German Hungarian Japanese or others).

• Experience building ambassador or advocacy programmes from scratch.

• A portfolio or examples of community work youve led: sentiment shifts youve influenced channels youve launched or initiatives youve built.

Additional Information :

For everyone everywhere. Were people building money without borders  without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.

Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what its like to work at Wise visit .

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Remote Work :

No

Employment Type :

Full-time