WFM Consultant (Genesys Cloud)
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Job Location:
Monthly Salary:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
We are looking for a WFM Consultant with hands-on experience in Genesys Cloud Workforce Management to support the design configuration and rollout of WFM capabilities for contact center operations.
The role focuses on configuration implementation and enablement of WFM processes in Genesys Cloud working closely with operational teams to ensure successful adoption of the platform.
Responsibilities:
- Design and configure Genesys Cloud Workforce Management capabilities including scheduling rules adherence monitoring and real-time management setup.
- Participate in Genesys Cloud WFM implementations and rollouts including configuration testing and go-live support.
- Support operational teams through training knowledge transfer sessions and enablement documentation to ensure effective adoption of WFM tools.
- Facilitate change management activities during the transition to new WFM processes and tools.
- Collaborate with operations leaders and stakeholders to ensure WFM configuration aligns with operational goals and service level expectations.
- Provide post-go-live stabilization and hypercare support as teams transition to the new environment.
Qualifications :
- 5 years of experience in contact center environments.
- Knowledge of Genesys Cloud WFM configuration and support.
- Proven experience in delivering training and knowledge transfer sessions.
- Experience supporting WFM transformation migration or optimization initiatives in contact center environments.
- Strong analytical stakeholder management and communication skills.
- Upper-Intermediate English or higher.
- Hands-on experience with WFM solutions such as NICE Verint Alvaria or similar platforms is a strong plus.
- Relevant certifications e.g. Genesys Cloud Workforce Management (WFM) certification are a plus.
Additional Information :
We offer:
- Culture of relentless performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
- Competitive pay and benefits: enjoy a comprehensive compensation and benefits package including health insurance language courses and a relocation program.
- ForeverRemote work culture: make the most of the flexibility that comes with remote work.
- Growth mindset: reap the benefits of a range of professional development opportunities including certification programs mentorship and talent investment programs internal mobility and internship opportunities.
- Global impact: collaborate on impactful projects for top global clients and shape the future of industries.
- Welcoming multicultural environment: be a part of a dynamic global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
- Social sustainability values: join our sustainable business practices focused on five pillars including IT education community empowerment fair operating practices environmental sustainability and gender equality.
* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race color religion sex national origin age disability veteran status sexual orientation gender identity or any other protected status under applicable law.
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Sales Experience
- Direct Sales
- Hyperion
- Financial Services
- Financial Concepts
- Banking
- Oracle EBS
- Securities Law
- Peoplesoft
- Oracle
- Financial Management
- Workday
About Company
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small player ... View more
