Guest Service AgentFront Desk
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Job Location:
Philadelphia, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Sofitel Philadelphia at Rittenhouse Square is seeking a polished and service-minded professional with exceptional customer service skills for the Guest Service Agent position.
Guest Service Agent/Front Desk
Whats in it for you:
- Unlimited career development opportunities both nationally and internationally. The sky is your limit!
- Make your mark by being part of a high performing team which supports and inspires you to reach your highest potential
- Give back through our Corporate Social Responsibility activities and local community-based philanthropy.
What you will be doing:
- Welcome all guests in a luxury environment completing both check-in and checkout procedures and creating a warm farewell to the departing guests.
- Handling incoming phone calls to the hotel including In-house guest requests.
- Enrolling guests in our ALL Accor frequent guest program.
- Handling all guest inquiries and requests as well as providing hand-tailored experiences to ensure a memorable stay.
- Candidate should be able to deliver luxury service be efficient empowered and cordial.
- Responsible for a cash bank and following all cash handling procedures.
- Proudly promote the hotel facilities looking for opportunities to enhance a guests stay through up-selling.
Qualifications :
Your experience and skills include:
- Previous experience with Opera cloud is a plus or a comparable property management system (PMS).
- Must have experience working with computers specifically Word Excel and messaging.
- Qualified candidate will be detail-oriented organized and willing to go above and beyond to deliver luxury service.
- Minimum 1-year experience in similar position in a luxury setting or hotel school degree.
- Must be flexible with days and hours.
Additional Information :
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Customer Service
- Hotel Experience
- Hospitality Experience
- Computer Skills
- Upselling
- Medical office experience
- Office Experience
- Computer Literacy
- Front Desk
- Guest Services
- Cash Handling
- Phone Etiquette
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
