St. James Hotel Front Desk Guest Service Representative, Full-time Summer Seasonal

The St. James Hotel will be your best summer job! Were making summer job offers now!

Work up to 40 hours per week during the summer over a combination of afternoons/evenings and weekends. 

As the first impression of the St. James Hotel we are seeking Guest Service Representatives to be integral members of the team that creates distinctively different and authentic experiences for our guests. You will warmly and enthusiastically greet arriving guests and assist them with check-in/out to ensure they are comfortable and feel welcome while also providing information. You will promote hotel services and amenities to the guests. Additionally you will answer guest calls make reservations accept guests requests and redirect to the appropriate department if needed.

Primary Responsibilities:

• Anticipate and respond to guests in a friendly and positive manner.
• Provide the highest level of service.
• Process check-ins and check-outs verify billing create reservations answer phone inquiries and process special requests.
• Drive sales and maximize revenue by upselling rooms and amenities.
• Assist guests by having knowledge of hotel property local attractions and hours of operation of hotel outlets and services.
• Monitor room availability follow restrictions and all booking policies and procedures.
• Work as a team player in meeting guests needs and actively contribute to the efforts of other departments when necessary.
• Follow proper selling techniques and ensure strategies are utilized to maximize room revenues.
• Be knowledgeable about hotel emergency procedures.

Qualifications :

One-year certificate from college or technical school and three to six months related experience/training; or equivalent combination of education and experience; Ability to work a flexible schedule including holidays and weekends; Ability to add subtract multiply and divide; Basic Microsoft Office Suite experience.

Additional Desirable Qualification:

• A minimum of 1-2 years of hotel front desk experience.
• Experience with a Property Management System.
• Strong verbal and interpersonal skills.
• Work well both independently and as part of a team.
• Strong attention to detail.
• Commitment to exceptional guest service.
• Ability to maintain a positive friendly and professional demeanor when handling all situations.
• Comfortable working in a fast-paced environment and possess strong multi-tasking abilities.
• Either bilingual or multilingual.

Additional Information :

The St. James Hotel is an Equal Opportunity Employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
Individuals with disabilities needing assistance in completing an application may contact or call .

Please view Equal Employment Opportunity Posters provided by OFCCP at  offers of employment are contingent on satisfactory results of a background check and drug screen.

Red Wing Shoe Company Inc. is a drug-free workplace.

Red Wing Shoe Company will not be using recruitment agencies or firms to fill this position and we will not accept unsolicited resumes or candidate information. No agency calls please.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

Remote Work :

No

Employment Type :

Full-time