Customer Service Specialist German
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Monthly Salary:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Customer Support Specialist-German Language
We are looking for a fluent German speaker to join our dynamic customer support team in Lisbon. As a Customer Support Specialist you will be the first point of contact for our customers providing high-quality assistance and ensuring a seamless user experience. This is an excellent opportunity for both entry-level candidates and experienced professionals looking to build a career in a multicultural environment.
Key Details
Position: Customer Support Specialist
Language Requirement: Fluent / Native German (C1/C2)
Start Date: 30 March
Location: Lisbon Portugal
Work Model: Onsite
Work Schedule & Shifts
Rotative Schedule: Monday to Sunday.
Shift Hours: Between 08:00 AM and 12:00 AM (Midnight).
Transport Support: For employees working the last shift (ending at midnight) a shuttle service is provided for a safe commute home.
Key Responsibilities
Provide professional and timely support to German-speaking customers via phone email or chat.
Troubleshoot issues and guide customers through platform features or service inquiries.
Maintain a high level of customer satisfaction by providing empathetic and accurate solutions.
Document customer interactions in the CRM system (e.g. Manatal Salesforce).
Compensation & Benefits
Base Salary: 15260 Gross per year (Applicable for both experienced and entry-level candidates).
Signing Bonus: Potential signing bonus based on eligibility.
Training: Fully paid professional training provided.
Candidate Requirements
Fluency in German (Written and Verbal).
Good command of English (for internal communication and training).
Strong communication skills and a customer-centric mindset.
Ability to work in a rotating shift environment.
Willingness to work onsite in Lisbon.
Relocation Support
For candidates moving from outside Continental Portugal:
Bureaucratic Support: Assistance in obtaining NIF and NISS.
Housing: Assistance in finding accommodation based on candidate needs.
Relocation Bonus: * 2000 (Gross) for moves from outside Continental Portugal.
1000 (Gross) for moves from outside the Lisbon Metropolitan area to Lisbon.
Please submit your CV via LinkedIn or send it directly to
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