Customer Service Representative – Czech & English

Lisbon - Portugal

Monthly Salary: Not Disclosed

Posted on: 19 hours ago

Vacancies: 1 Vacancy

Job Summary

Location: Lisbon
Work Model: On-Site

Schedule

Monday to Sunday (rotational shifts)
08:00 17:00 or 09:00 18:00
2 rotational days off
Future schedule may change to 24/7 shifts

Responsibilities

Provide customer support for a global e-commerce platform
Handle customer inquiries via chat email or phone
Deliver excellent service and maintain high customer satisfaction
Follow platform policies and procedures
Manage high contact volumes during promotional seasons

Requirements

Fluency in Czech and English
Strong communication and customer service skills
Empathy and problem-solving mindset
Understanding of e-commerce platforms
Ability to work in rotational shifts

Location: Lisbon Work Model: On-Site Schedule Monday to Sunday (rotational shifts) 08:00 17:00 or 09:00 18:00 2 rotational days off Future schedule may change to 24/7 shifts Responsibilities Provide customer support for a global e-commerce platform Handle customer inquiries via chat ...