French- Customer Service Specialist

Customer Service Specialist French Speaker (Remote)
Application Deadline: 07/04/2025
Training Start Date: 07/07/2025

At TalentWorldGroup we believe in thinking globally and expecting amazing. As a revolutionary multilingual contact center we are committed to reinventing professional home-based work and building the workplace of the future. We are a people-first company offering flexible long-term and rewarding opportunities for driven professionals.

Position Overview

We are currently seeking experienced and technically skilled professionals to join our remote call center operations. Native-level fluency in French is required.

This position supports a premium home-based project providing first-level customer support through inbound and outbound services. You will act as the first point of contact for homeowners using a booking platform specifically handling escalation cases.

Key Responsibilities

• Handle inbound and outbound customer calls
• Serve as the first point of contact for technical and general support inquiries
• Deliver prompt assistance to high-priority customers
• Manage follow-up calls and callback services
• Log and classify all customer interactions
• Analyze call data and provide reports on service activity and customer feedback
• Monitor real-time call center activity
• Maintain accurate records and resolution logs
• Support internal and external communication as needed

Requirements

• Proven experience in customer service (inbound & outbound)
• Friendly and empathetic communication style especially in high-stress or escalated situations
• Native-level French and fluent English

Nice to Have

• Background in booking platforms or hospitality services
• Technical experience (electronics machinery industrial sectors)
• Proficiency in Salesforce and office tools
• Strong phone etiquette documentation skills and a professional work ethic
• Experience with formal communication and administrative processes

Technical Requirements

• Internet: Wired broadband connection
• Hardware:
• Processor: Minimum 1.8GHz (64-bit preferred)
• RAM: 8GB or more
• Storage: Minimum 10GB free
• Screen Resolution: 1920x1080 preferred
• Wired USB headset
• Operating System:
• Windows 11 or later
• macOS 13 or later

Work Schedule (CET Time Zone)

• Monday to Friday: 9:00 AM 6:00 PM
• Shifts: 9:00 AM 1:00 PM or 2:00 PM 6:00 PM
• Two days off per week

What We Offer

• 100% Remote Work
• Flexible project-based assignments
• Long-term collaboration opportunities
• Clear career development paths
• Gamification program (earn bonuses and paid holiday hours)

Join Us

If youre tech-savvy organized and passionate about delivering outstanding service this is your opportunity to join a forward-thinking remote team.

Apply now and be part of a global standard of excellence.
Deadline to apply: July 4 2025 Training starts: July 7 2025