Sr. Delivery Enablement Lead

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About the Team

About the Role

The BT Strategy & Operations (BT S&O) Function is seeking a Delivery Enablement Lead to support the planning execution and operationalization of high impact BT transformation initiatives. This role is an enablement force multiplier situated at the intersection of Delivery Excellence Agile Coaching and Organizational Change Management.

The Delivery Enablement Lead will evolve the Operating System of BT. They will help implement initiatives across the SDLC Cybersecurity Operational Excellence Partner Engagement and AI-driven delivery; ensuring that our internal software delivery practice and IT operations move with the speed and scale required by a global AI platform leader.

Job Responsibilities (not limited to):

1. Delivery Enablement & Transformation Orchestration

• Roadmap-to-Execution: Partner to break down the BT Transformation Roadmap into execution plans (e.g. Jira Epics Stories & Project Tasks) with clear incremental deliverables required to meet the Initiative outcomes and objectives. Own the delivery of execution workstreams as assigned.

• Complex Dependency Navigation: Own cross-functional dependencies impacting assigned workstreams by identifying/documenting coordinating commitment driving dependency sub-workstream task owners to closure and proactively communicating status to ensure no/low impact on delivery timelines.

• Risk Mitigation & Decision Support: Provide high-fidelity transparency to leadership; dont just report riskspresent data-driven options and trade-offs to keep high-priority initiatives on track.

2. Lean-Agile Coaching & SDLC Maturity

• Agile Maturity: Serve agile coach who institutionalizes Scaled Lean-Agile practices across the SDLC. Move teams beyond doing Scrum to achieving true business agility improved cycle times and increased throughput.

• Value Stream Optimization: Conduct Value Stream Mapping analysis to identify waste and friction in the delivery ecosystem.

• Continuous Improvement (Kaizen): Apply and coach Lean Six Sigma practices root cause analysis Inspect & Adapt sessions retrospectives to continuously identify and implement IT operational and delivery improvements..

3. Toolchain & AI Innovation

• Next-Gen Ecosystem: Partner with IT Service Management DevOps and AI/EDATA teams to implement AI features enablement and automation rules within our toolchain (Jira GitHub CI/CD SNOW) in alignment with the Transformation Roadmap and execution plans.

• Systems Interoperability: Consult on data integration strategies to ensure that SDLC health Delivery Progress Resource/Capacity IT service performance and Operational Monitoring data is easily visible and can be leveraged for strategic decision making.

4. Stakeholder Engagement

• Reporting: Support Delivery Excellence Team executive and program reporting needs.

• Training and Presentations: Prepare and lead training and presentations engagements in support of BT resources presentations playbooks and lead training that drive the adoption of the transformed ways of operating.

• Change Management: Partner with the Change Enablement team to support change management plans that impact Delivery Excellence team workstreams.

About You

Basic Qualifications

• 8 years of Agile delivery as a Delivery Team Member Scrum Master or Agile Coach.

• 5 IT service management experience

• Advanced Proficiency in Jira capabilities and JQL querying.

• Familiarity and experience with a wide range of toolsets across the SDLC including: architectural design code/version management and CI/CD test case management and continuous testing technical documentation observability & monitoring container registry scanners and security SAST/DAST scanning.

• Possess excellent written and verbal communication skills.

• Proven ability to translate complex data or technical concepts into compelling narratives for diverse audiences.

• Experience presenting to cross-functional partners with a focus on driving consensus and decision-making.

• Confident delivery in both virtual and in-person environments maintaining high levels of audience engagement and professional demeanor.

• PMP PMI-ACP or Scaled Agile Framework certifications strongly preferred.

• Bachelors degree in Information Systems Computer Science Software Engineering or significant related work experience.

Preferred Qualifications

• Familiarity with PPM and Portfolio Roadmapping tools (eg smartsheets Asana MS Project Aha ect).

• Expert-level proficiency with google sheets (or excel) in creating and manipulating pivot tables formula/function based field values and charts.

• Familiarity with Incident change and problem management processes and widely utilized tooling for the associated processes (e.g. ServiceNow BMC Helix etc.).

• Experience applying lean-six Sigma tools and practices in an IT or continuous improvement context.

Workday Pay Transparency Statement

The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidates compensation offer will be based on multiple factors including but not limited to geography experience skills job duties and business need among other things. For more information regarding Workdays comprehensive benefits please click here.

Our Approach to Flexible Work

With Flex Work were combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections maintain a strong community and do their best work. We know that flexibility can take shape in many ways so rather than a number of required days in-office each week we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers prospects and partners (depending on role). This means youll have the freedom to create a flexible schedule that caters to your business team and personal needs while being intentional to make the most of time spent together. Those in our remote home office roles also have the opportunity to come together in our offices for important moments that matter.

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