Design Lead – Salesforce & Enterprise UX Design
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Job Location:
Washington, AR - USA
Monthly Salary:
Not Disclosed
Posted on:
6 days ago
Vacancies:
1 Vacancy
Job Summary
Description
At MetaPhase we believe Quirky is Cool and being authentic is the only way to be! We take the work we do very seriously and do a lot of important mission-focused work for our clients. We are individuals with different passions and strengths who take as much joy in the work we do as from those we work with. Today we have a team that is invested in creating new solutions that lean forward challenge the status quo but also reflect our intimate knowledge of our customers business. Over the years we have fostered a culture in which we are united by shared valuespassion solidarity generosity curiosity and boldnessand these come alive in the work we do and how we do it.
Together we know our people are our differencefor our clients and our colleagues.
Are you ready to:
Work alongside a dedicated and diverse set of people to offer honest advice and practical guidance to our clients
- Learn and grow by taking advantage of every opportunity available to you
- Be the difference and make it happen
MetaPhase is seeking an experienced Design Lead to support modernization of multiple legacy applications into a unified platform experience.
The Design Lead will own the human-centered design strategy for a multi-tenant API-driven cloud platform with significant components developed in Salesforce and integrated with modern microservices architecture. This role requires deep experience designing Salesforce-based case management systems complex regulatory workflows and enterprise platforms operating in secure federal environments.
You will partner closely with Product Owners Technical Leads and cross-functional agile team sto ensure the platform delivers intuitive transparent compliant and high-performing user experiences.
What You Will Be Doing:
Salesforce UX & Case Management Design
- Lead UX strategy and execution for Salesforce-based case management modules
- Design scalable multi-tenant workflows supporting multiple agencies and mission areas
- Translate complex regulatory requirements into intuitive Salesforce Lightning experiences
- Design dynamic conditional workflows driven by policy-as-code decision logic
- Collaborate with Salesforce developers to optimize:
- Lightning components
- Flow Builder automation
- OmniStudio experiences (if applicable)
- Custom objects permissions and role-based UX
Human-Centered Design Leadership
- Develop and execute research plans aligned with agile sprints
- Lead usability testing with:
- Federal staff (SMEs reviewers managers)
- Executives and oversight users
- Public-facing stakeholders (where applicable)
- Ensure research artifacts are delivered iteratively in compliance with contract requirements
Enterprise Experience & Systems Design
- Design:
- End-to-end service blueprints
- Workflow state diagrams
- Interaction patterns for API-driven systems
- Document-generation user experiences
- Ensure seamless UX across:
- Salesforce modules
- Cloud-native microservices
- External integrations (ESRI )
- Create UX patterns that support automation-first experiences
Accessibility & Compliance
- Ensure designs meet:
- Section 508
- WCAG 2.1 AA
- USDA accessibility standards
- Design for performance thresholds:
- High-availability environments
- Partner with DevSecOps to ensure usability aligns with Zero Trust and federal security controls
Agile Collaboration
- Serve as Design Lead
- Collaborate with:
- Agile Lead
- Technical Lead
- Backend and Salesforce engineers
- Participate in:
- Sprint planning
- Backlog refinement
- User story creation
- Sprint reviews and demos
What We Need From You (Required):
- 5 years of UX/Product Design experience including 3 years designing Salesforce applications
- Demonstrated experience designing:
- Salesforce Lightning Experience
- Case management systems
- Workflow-driven enterprise platforms
- Strong understanding of:
- Salesforce data models (objects relationships)
- Role-based access and permission structures
- Automation tools (Flow Process Builder)
- Experience designing for:
- Regulatory or compliance-heavy environments
- Multi-tenant enterprise platforms
- API-integrated ecosystems
- Proven experience leading user research in agile environments
- Expertise in accessibility (Section 508 WCAG 2.1 AA)
- Proficiency in Figma (required)
- Experience producing:
- Journey maps
- Service blueprints
- Complex state diagrams
- Design systems documentation
- U.S. Citizenship required
- Ability to obtain HSPD-12 clearance and PIV credentials
Bonus Points (Preferred):
- Experience designing systems hosted on
- Experience integrating Salesforce with:
- Microservices architectures
- Policy engines
- AI/NLP components
- Experience supporting federal agencies
- Familiarity with:
- NEPA or environmental review processes
- Geospatial UX patterns
- Data dashboards for executive oversight
- Background in performance-optimized design
- Salesforce certifications (e.g. UX Designer Platform App Builder)
Work Setup:
- Hybrid in Washington DC. Occasional travel may be required.
Clearance & Education:
- Ability to obtain a public trust
- Bachelors degree in Information Systems IT Management or related field
Benefits & Perks:
At MetaPhase we care about your well-being and success. Our benefits include generous PTO federal holidays parental leave and comprehensive health coverage (medical dental vision life and disability). We also offer a 401(k) with company match FSA/HSA options commuter benefits and much more.
About MetaPhase
MetaPhase is different with a purpose - demonstrating a new approach to the industry that puts employees and culture first! We continue to be recognized by industry as one of the fastest growing and most impactful consultancies in the nation and are aggressively hiring to grow our team:
Best Places to Work
- Washington Post Top Workplaces
- Washingtons Business Journals Best Places to Work
- Virginia Businesses Best Place to Work 2023
- Northern Virginia Technology Council Top 100 Technology Firms 2020
MetaPhase is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin disability or veteran status or any other factors protected by federal state or local law.
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Key Skills
- Administrative Skills
- Facilities Management
- Biotechnology
- Creative Production
- Design And Estimation
- Architecture
